Premier Inn Folkestone (Channel Tunnel) hotel

Decent hotel and friendly staff, the adjoining pub had good food and a nice breakfast. The room however was ridiculously hot and stuffy, window only opens 2 inches which does nothing. A fan was in the room but didn’t seem to do anything and sounded like it would take off. We couldn’t sleep, a shame but Premier Inn needs to sort that out.

Perfect location for the tunnel. Pretty much self service in the hotel, rooms are clean. Book the restaurant next door ahead of time. Food is really good and very reasonable. Breakfast buffet is great, hash browns and black pudding included.

The room was so unbearably hot, even though it was a cool night outside. All four of us (2 adults, 2 children) had a terrible sleepless night. We've travelled all over the world and have never been in such a hot room!

There was no air conditioning (which was stated in the description), but there were also no adequate ventilation throughout the building. We had to prop open both our door and the hallway door all night just to breathe.

When I wrote to the customer services and requested a refund under the "Good Night Guarantee" they refused to discuss it further. What's the point of having a "Good Night Guarantee" if they won't honour it?

Lots of parking. The outside of the Inn needed sweeping and the entrance carpet has seen better days. We were greeted with a smile and shown to our table. The service was very good and the food was very enjoyable. Atmosphere good and friendly staff. Would vist for food again.

Stayed here on the evening before travelling via the channel tunnel to break up a 14 hour journey. Usually Premier Inns are okay but this one is baked by the sun on summer days to the point your room is around 30 degrees Celsius on an evening. We were immediately surprised when we saw staff delivering stand up fans to rooms on our floor when we arrived. It was so hot the room had 2 stand up fans which had no impact. Windows would only open a couple of inches and were also ineffective to let some of the outside cooler air in. There is clearly a known issue with unbearable temperatures in the summer in this hotel but they are trying to blag it. We ended up having to soak bath towels to put over us to try cool down. It was so warm they dried out and had to be soaked again 4 times during the night! The whole family only managed a couple of hours sleep. Wouldn’t have been so bad if the room was fairly cheap like most Premier Inns but we paid circa £130 room only for this ‘not-fit-for purpose’ hotel room that was extremely unpleasant to stay in. We reported it to Premier Inn who dismissed us stating they don’t provide air con so they would do nothing. Ultimately their promise of a good night sleep was not upheld and they would not offer any kind of compensation. Do not recommend staying here in the summer if you’re counting on getting some rest before embarking on a journey.

Modern and fresh. Room was comfortable and shower was nice and hot too. Room was a little warm and no air conditioning to cool it, however there is a fan in the room. Good for the stay we needed before heading off to France the following morning.

Had a wonderful stay and fully accommodated. The receptionist Reece was one of the best I’ve ever met. Was always super friendly and helped wherever he could. Made my stay even better with such a friendly face

The room is filthy. Hair in the plug hole. Toilet dirty. Massive hole in the carpet. Happy to take money for meal deal but then u can't go in the pub cos fully booked even 2 weeks before ? Now got to wait for it back. Reception man was nice enough just a shame everything else is poor. Water also tastes funny in the room. Room also smells of ammonia not pleasant. Pub manager was rude when we asked to book a table. Then got told well you can come and order at the bar and EVENTUALLY we will get something to you. In the end went elsewhere much better and the food was stunning 5 minutes up the road! The valiant sailor would recommend the food as it was amazing. Poor premier inn. We stay in hotels nearly every weekend and this has got to be one of the dirtiest we've been to.