We spent £700 at Nobu and we’re about to order more, bearing in mind we were 20 minutes into the visit, when the waiter came up to us and said that no more alcohol could be served on our table because we “appeared too drunk”. For context, we were a table of 7 and we were sat in a secluded corner and had only had 3 gin and tonics and 1 bottle of sake ordered to the table. We were then watched constantly and made to feel incredibly uncomfortable. Never going back. Never felt more shamed and uncomfortable in a restaurant ever and considering the exclusivity and price of this establishment, it was absolutely shocking. We all even offered to take breathalyser tests. Very unnecessarily embarrassing and unnecessary experience.
Ash V.1 year ago
Food + location = amazing. Always fan of the restaurants atmosphere and of course the food + service (your main server will always really know their stuff).
Hotel though is average tbh and has a lot to be desired compared to other options across London + compared to what you expect from Nobu based on the restaurant and high regard they hold themselves in. Had a bunch of hassle booking in too (booked 3 rooms, went out for lunch before got our room then returned to find we now had 5 rooms and different staff + luggage now missing and the staff couldnt seem to wrap their head around it all, was a bit silly) BUT in their defence, we were the only ones having any problems, and everything seemed to be running smoothly for everyone but us :P
That said, wouldn't stay their again. Won't stop eating their though!
Alvin M1 year ago
Stayed there for 4 days, my overall experience was great. I enjoyed the general atmosphere and the design as well. I stayed on the 4th floor, my room is quite big and well decorated. The staff is really professional and make sure customers have a great experience.
Negatives - The staff at the restaurant seems to have different approach to customer experience, I booked the brunch but my experience wasn’t great, I was rushed to order and then to pay, even if the restaurant had a lot of empty seats… - Some customers are really noisy early in the morning or late at night, maybe an opportunity to introduce some policy for customers so everyone can have a great experience
Erica Macharia1 year ago
Lovely hotel staff and decor, the Exec room was a great size with a huge TV that connected to Netflix and YouTube plus other streaming services which was an added bonus as well as blackout curtains. The only disappointment was the breakfast. We had an inclusive breakfast package however that only includes continental and there is an extra charge for a full English and it didn’t include baked beans. For a hotel notorious for their restaurants, I was disappointed in the breakfast offering.
On a better note, the massage was a lovely experience and the gym had high spec range of equipment. Thank you to the team for the warm reception.
Tyra Mazzer1 year ago
If you are an events planner and are looking to host at this venue, I would strongly advise against it. There were communication issues with the event planner in advance, during the event, and even still now (event was in Sept), causing last minute changes and additional costs incurred due to not following through on promises made to deliver on. There were little to no efforts made by the planner to rectify any of the issues caused, despite that fact these issues were of their own faulting. I have been chasing a refund for months now and have found the team to be extremely unresponsive, again failing to follow through on items they promised to deliver on, in writing.
Phil Seal2 years ago
I joined my friend here for lunch last week and have to say the hotel concierge staff's service was shocking. The rooms are also very small for the price paid. We ate lunch in the restaurant and for 3 people it was £600 with 2 guests being non drinkers. The sushi was very good quality as you would expect but the steak we ordered was worse than you can buy & cook in a supermarket. I have eaten at Nobu's around the world and this was by far the poorest. It was not the worst lunch I have had but for the price it was very average. We left disappointed & I would not return here.
Tamara Yates2 years ago
Very disappointed in the Events Team's service (Especially from Dani - who is meant to be the manager). I have been trying to book a meal for 20 guests for a special birthday since October/November - I was looking to book a table for the end of January. I thought I would book early to avoid any disappointment. To begin with I originally asked for the table for 1pm which was confirmed by a member of staff on the phone, which then was moved to 12pm and was told that we had a time limit, which is understandable but for such a large group I cant understand why we could not stay longer, would've been happy to have been charged extra. The communication was very slow, and I kept chasing. After 3 weeks I finally received the contract to book. At first I was sent a menu that stated a price per person (which was a set price) when I received the contract I was informed that drinks would be charged at consumption, obviously because we are a large group however it doesn't seem fair that we were charged the same for the meal pp if this does not include drinks. I tried calling Dani 5 times over a 2 week period to ask some questions and every time was told that she will call me back and never heard anything. Overall, very disappointed in the service I received and still was not able to book my reservation. Such a shame! Will not be looking to book with them again.
Joan2 years ago
Service was wonderful and polite on arrival, and the amenities of the hotel was well explained.
The room was worn with stained carpets, the sink had peeling paint, and there were red fingerprint marks on the blinds (all pictured) . The light system was really not great as well. A portion of the duvet smelt extremely strongly of sulfur/ammonia ish, making us retch. Tried to call guest services twice within 5 minutes but nobody answered, was too tired and gave up trying as it was midnight.
The room is a good size and I appreciated the TV. However it was BOILING despite having the thermostat at the lowest setting (18 celcius), couldn't seem to turn it off, went back 4 or 5 times to manually turn on the fan setting which I'm not sure whether it made a difference anyway. Would've tried to sort it out had guest services picked up the phone. My partner and I were perspiring slightly throughout the night even without the duvet.
In the morning, lots of loud talking and banging about, knocking, which felt like my door was being knocked when it was my neighbours, and was thus abruptly awoken. Needs better soundproofing.
Would not recommend this hotel given its price point which does not include breakfast, and how worn this place is. I've lived at much better places for a lot less!
Hotel though is average tbh and has a lot to be desired compared to other options across London + compared to what you expect from Nobu based on the restaurant and high regard they hold themselves in. Had a bunch of hassle booking in too (booked 3 rooms, went out for lunch before got our room then returned to find we now had 5 rooms and different staff + luggage now missing and the staff couldnt seem to wrap their head around it all, was a bit silly) BUT in their defence, we were the only ones having any problems, and everything seemed to be running smoothly for everyone but us :P
That said, wouldn't stay their again. Won't stop eating their though!
Negatives
- The staff at the restaurant seems to have different approach to customer experience, I booked the brunch but my experience wasn’t great, I was rushed to order and then to pay, even if the restaurant had a lot of empty seats…
- Some customers are really noisy early in the morning or late at night, maybe an opportunity to introduce some policy for customers so everyone can have a great experience
On a better note, the massage was a lovely experience and the gym had high spec range of equipment. Thank you to the team for the warm reception.
The room was worn with stained carpets, the sink had peeling paint, and there were red fingerprint marks on the blinds (all pictured) . The light system was really not great as well. A portion of the duvet smelt extremely strongly of sulfur/ammonia ish, making us retch. Tried to call guest services twice within 5 minutes but nobody answered, was too tired and gave up trying as it was midnight.
The room is a good size and I appreciated the TV. However it was BOILING despite having the thermostat at the lowest setting (18 celcius), couldn't seem to turn it off, went back 4 or 5 times to manually turn on the fan setting which I'm not sure whether it made a difference anyway. Would've tried to sort it out had guest services picked up the phone. My partner and I were perspiring slightly throughout the night even without the duvet.
In the morning, lots of loud talking and banging about, knocking, which felt like my door was being knocked when it was my neighbours, and was thus abruptly awoken. Needs better soundproofing.
Would not recommend this hotel given its price point which does not include breakfast, and how worn this place is. I've lived at much better places for a lot less!