Rowhill Grange & Utopia Spa - part of the Alexander Hotel Collection

We had the most lovely experience at Rowhill Grange spa. All the staff were lovely, in particular the waiter who served us at dinner. He was very accommodating to us being vegan and although there were not many options on the menu, he gave us lots of different alternatives that we could have. The meal we had was absolutely incredible (crispy cabbage etc, the waiter will know we mean), it should definitely be on the menu! Close to a Michelin Star meal. Swimming pool and facilities and our massage was all amazing. We will definitely be returning.

Stayed here for 2 nights for a spa break, and have been quite disappointing so far.

The staff overall is lovely and very friendly and helpful.

The rooms are very outdated with signs of mould in the shower. Our suite had a view of the hotel roof however it did have a slight separation between the bed and the sofa area which was great as we travelled with a toddler.

We ordered a luxury enhancement, which included early check in and late check out, rose petals, flowers, champagne and a box of some body care items.

Rose petals were cheap plastic, flowers didn’t have a vase so we’re just dying in a box that they were brought in and didn’t mention the afternoon tea until we brought it up - they didn’t know we paid for one. I had the option to replace the truffles with strawberries in chocolate and that was very nice.

The treatments are average overall.

Particularly the manicure was quite a disaster and the specialist took most of the time trying to fix things that went wrong. Had no promised hand massage in the end as ran out of time as still didn’t manage to sort the bumpy lines across most of the nails. They did agree to switch to gel instead of normal colour by removing the scrub (I went for the luxury package). No offer of refund and then I struggled to book a time to get the gel removed.

The pedicure on the other hand was very good - quick but very neat and nice foot massage! (They were done by different people so try your luck).

Booked in for a B&B, Spa, Treatments and Dinner last weekend.

Stayed here before in early 2017 and thoroughly enjoyed our stay, unfortunately standards seems to have dropped since then.

The room itself was pleasant and we slept well during our stay.

Indoor spa was clean and enjoyable to use but wear and tear starting to show.

I had a back, shoulder & scalp massage which i had to stop short. The therapist was just rubbing oil across my back. No pressure applied whatsoever.

Dinner service was not good. I ordered a steak medium rare which came overcooked. Dessert was a dark chocolate fondant, solid in the middle. It was steaming hot in the middle too so a microwave may have been used.

Full English breakfast was excellent.

Stayed at Alexander House the next day and that was Flawless - Looks like Rowhill is letting the team down.

Great team
I stayed with my now girlfriend and the team were the best for helping with making it special. I had a surprise planned to ask my partner to be my girlfriend and the team. Maisie at reception helped to decorate the room while we were at dinner for me to ask when we got back t the room. Sam in the bar was attentive and looked after us while we had dinner and drinks. The room was lovely, as we were celebrating our belated birthdays, we had a plate in the room with happy birthday and a small dessert on there and a complimentary upgrade. Spa was amazing pools were a perfect temp. all round great stay. We can’t wait to come back!!!!!!

Went for a 21st birthday and they upgraded us to the best suite. The spa is amazing with different areas. Restaurant really good though they told us you had to dress for dinner, plain coloured trainers, shirt etc and when we went down there were people in flip-flops dressed casually. I would recommend as with this hotel you do get what you pay for. Set in lovely gardens, adequate car parking, helpful staff

Finally got to stay at Rowhill Grange hotel only took 3 years (Covid).
From the time we arrived the staff all came across very friendly and could not do enough for you.
The spa area and treatment was great.
As for the evening meal me and the wife both agreed this was one of the best meals we had ever had , fantastic.
Would definitely recommend a stay at at Rowhill Grange Hotel.

We had the spa day with treatment from Red Letter Day. The day was wonderful throughout. We received a warm welcome and were taken around the facilities. All three of us enjoyed our treatments (back massage or facials), felt relaxed and that great products were used. It felt homely and comfortable to be able to have our afternoon tea in our robes. The waitress (she was new) was very friendly and accommodating. An all round great day.

Firstly, the staff are lovely and really helpful. However, clearly the energy crisis has had an impact on the provision of facilities.

The pool was somewhat cold as was the plunge pool.

The room we stayed in was also very cold and we had to ask for a portable heater.

Additionally, the restaurant was freezing on the evening we chose to eat and we had to move to the bar area. This was a pity as the food was good.

We chose this spa as had previously been to Alexander Spa (which is part of the same group) where the environment and spa were excellent. Sadly, Rowhill Grange did not live up to our expectations and previous experience.