Ibis Styles London Excel

Price was reasonable. On arrival we had a little difficulty checking in as they had not received our email for booking but problem was resolved by night staff. Morning staff were polite especially Patience who offered great customer service in general as well as dealing swiftly with the plumbing issue with sink and shower in our room . Room was nice, clean, with basic stylish decor. A little on the small side! Breakfast was good but would of liked to see chicken sausage or beef burger added to the list. Also an option for fried egg not just scrambled would of been a plus. Overall pleasant stay and recommend.

I found it very professional, clean, tidy. Room was large enough and fairly well equipped. My only faults are that: the mattress was harder than I like, so I felt a little sore in the morning, there is no bath (there is a walk in shower instead) but that is fair enough as the hotel is clearly interested in helping with environmental issues, and the restaurant was closed on the night of my stay. However we had a meal in the attached pub instead which was a fairly good standard so we didn't mind. I would recommend overall.

Short but sweet. The rooms were as you would expect, compact. The bathroom was like a portable loo and shower in one. The room had plenty of storage for cases but would not want to stay long. Bed was very comfy and spare pillows. No hassle at check in and out was nice . The breakfast selection was not vast but the basis buffet was there - very nice bacon. For the rate we paid it was ok. Would come again for short stay.

I was attending an event at the london excel so the location was perfect, however, the room i stayed in was not the cleanest of rooms. There were hairs on the floor when we got there and was a bit dusty. there was only 1 tea bag given in the room even though there were two beds. i stayed in the summer so it was very hot but unfortunately the air conditioning was not working. we were not given any instuctions upon arival. we had never stayed in a hotel before so we didnt know how anything worked. the staff were very cold which made us not want to go down and ask how anything worked. we spent about 15 minuets trying to figure out how the electric worked and then the shower. my trip could have been made much more enjoyable if the staff were more friendly and aproachable and if the cleaning was done a little better.

Photo is of the ‘secure’ parking which involves several bins and plastic barriers blown around and making the place look really grotty.

Staff are pretty miserable, checking in did not make us feel welcome to stay at the hotel, no guidance on how to get to our room provided. The lifts were not functioning then so we had to take the stairs - not an issue but they were metal stairs which you’re more accustomed to see as an external fire escape on a building, not inside a hotel!

Room was very small, and nothing like the size the website photos suggest. The carpet was heavily stained, and somehow so were the walls! Shower had the previous guests hair in the plug and door! Really disgusting. We were also put in a room near to where they have builders working on other rooms, really poor.

Didn’t feel like I would get any benefit speaking to staff so instead simply walked out and stayed somewhere else! A total waste of money! This hotel is just awful, please go anywhere else.

Stayed here for 2 nights as it was close to the excel centre as I was attending Vidcon, and was around £150 than the original hotel I was considering. Was a little skeptical at first as I'd seen mixed reviews however didn't run into any problems personally. Check in was smooth, the room (446) looked like it was newly refurbished with a very nice bathroom, large TV I could stream my phone to and a desk too which was handy when I needed to use my laptop. There was also a safe and electrical heater available which would hear up quickly, aswell as an Aircon. Breakfast wasn't anything gourmet however there was a lot to choose from which is always nice, and considering the price compared to a lot of surrounding hotels, free breakfast is definitely a great addition! Pillows were quite hard however the bed itself was quite comfortable. Staff were very friendly and helpful which also made the stay better. There was renovation works going on but didn't really cause any problems for my friend and I. Overall, great stay for a cheaper hotel in the London excel area!

The good.
The staff were friendly and helpful
Great location lots of restaurant nearby, links into London.
Room lay out was good.
Bed very comfortable
Great TV
Car park was very secure
The bad
Air con juts blew cold even when set to 30 degree. Spoke to reception who sent up maintenance man and heat who confirmed didn't work.
Room was clean apart from brown water stains on the inside bathroom door.
The ugly.
The shower was dangerous. Got to the perfect temp then would cycle between perfect, scalding and cold.

Our room didn't have an air conditioning since some parts of the hotel were under construction, but they gave us a fan! The staff is very nice. The room was nice and the bathroom was wonderful and brand new.
There's no window screens so if you want to open the window bugs can get in. There's a pub next-door so depending on where your room is people may keep you up at night from being loud.
The cafe off the lobby smells AMAZING.
The "free" breakfast is just ok.
I would stay again 🙂