The Hickstead

Staying here at the moment traveled down from Edinburgh on Tuesday got there about 6.30 to be told that the restaurant wasn't open so no dinners were being served but there is breakfast.So after driving 10 hours I had to go and get something to eat not very good. The staff are lovely the rooms are a bit dated I am In a room with two fire doors on the outside bang all the time so you get woken whenever someone uses them

I would love to say a fantastic place to stay, but certainly not worth the money of £110 for the night! Bathroom sink was dirty, no plug and scratched to death tap, the toilet needed a good bleach and do not get me started on either side of the toilet!! The bath had rails, great...but rust running down the walls! Also the sealant needed a good bleach, no need for marks these days! The bed creaked and was rock hard!! Also for this cost I do not expect to see a dirty lampshade and painting needed! What a shame. They charged me and extra £10.00 for my dog, which was cleaner than the bathroom ..shocking really!!
3 ladies behind the desk, all looked a little confused. I had asked for a downstairs room due to being disabled, idiot but had to go through so many fire doors, I was too tired to go out after....very disappointing there was no restaurant open either...so yep paid for a dirty bathroom and hard uncomfortable bed!

Karen who runs the wedding planning at this hotel is amazing, kind and just the best person to make you feel so relaxed and comfortable. We cannot thank her enough for everything she did for me and my wife. Our wedding day ran so smoothly and nothing was too much trouble for her. She was so helpful and made our day absolutely perfect in every way possible. So again thank you Karen you are truly amazing. Highly recommend Many thanks Kat & terry

Arrived 8:50pm on Friday, having had a long drive from the Lake District, reception was excellent, sorted a quiet room as a late booking. Plus organising a late supper for us, even though the kitchen closed at 9:00pm, which was delicious! All staff there were lovely and very efficient, room and bed comfy. Highly recommended.

Room was in a poor state upon arrival, carpets were visibly dirty. Bathroom mouldy in several locations. Stains on tiles from previous visitors. Light bulbs not working. Plugs are opposite the bed instead of adjacent, meaning that all cables trailed across the room. Trouser press didn't work and there was no iron within the room. Struggled to lock and unlock the door. Unclear when the room was locked and needed help from reception to lock it. Walls are thin and banging could be heard through the night. Towels smelled funny
Km the bright side the shower was hot and worked but generally didn't feel clean in the room due to the state of the room. See photos for examples.
Breakfast was okay but limited selection of choices. Staff were attentative and friendly.

Collected key to room after long day, room not made up - still old persons sheets and plates from room service. Worst evening meal I have ever had, leak and potato soup and pie of the day. Staff very friendly.

Hotel is clean and staff ok but on checking in, no mention of the availability of breakfast and no info in the room. Why do hotels still put in a trouser press when a fridge would be more useful?

How many people reading this review have ever used a trouser press? 😁

I'm a night worker so after a long shift all I want is a comfy bed and shower and and a good breakfast 2 out of 3 isn't bad breakfast is terrible cold food and a long wait I had my toast within 5 mins cooked breakfast come out 30 mins later but had to remind them I was still waiting for my hot food then it. Comes out luke warm very poor service