Dragon Hotel

Location amazing! Central and close to everything can’t complain, staff friendly and happy to help. Although our room wasn’t the cleanest. Carpet was so stained it needs to be replaced and the shower bar was pretty much rust. It needs a bit of every cleaning and replacing items as they can appear unhygienic to guests. Bed was super comfy big spacious rooms lots of mirrors! I felt for the quality of the rooms and the hygiene needs to be worked on as the price doesn’t match the quality in the cleaning. But with abit of TLC this hotel could be amazing a shame to say I wouldn’t return purely for hygiene reasons.

What a wonderful welcome. The staff here are so very friendly and welcoming. The room we had was a little dated but clean and functional hence keeping this 5 star review. The position in Swansea Centre is brilliant. You are literally 5 minutes from the main centre. We really enjoyed our stay and would use this hotel again. On top of all that great value too!

Ideally placed for the town centre with its own parking area. Bedrooms are clean and tidy but in need of a lick of paint. Shower worked adequately and had plenty of hot water. Bed was very comfortable with clean linen. I have only one complaint and that was that the lifts were rubbish and didn't take more than one person at a time. Other than that I would visit again.

Chose this hotel as our usual Premier Inn hotel was fully booked. We arrived in a quite posh foyer and a friendly desk clerk took our reservation and payment. Then the fun began with the lift, which was no bigger than a wardrobe would not allow two people to travel with cases due to it being overloaded. Once we got upstairs you could see how dated the hallway was with dirty looking doors and inaccurate people sensing lights.

The room was large, but dated. Window looked out across the roof but hadn’t been cleaned in awhile, dirty old net curtains covered it and we kept the large curtains closed for our stay. TV had problems with several not connecting to the channels. Carpet had weird stains on it and footprints on the wall which hadn’t been removed. Shower was hot. Noises could be heard throughout the night due to the walls being thin.

Breakfast consisted of a hot buffet but my wife wasn’t particularly impressed with the offerings and the word ‘cheap’ popped up with the sausages and beans being a hot topic. For the price we paid we expected four star.
The bar downstairs was nice and friendly but we decided to just have a drink and move on somewhere else.
Overall if your just staying a night or two it’s ok, it’s not four star. It’s tired and is in need of a major refurbishment. We will stick to Premier Inn.

Rooms are okay. The double room I occupied did have a phone and so it was very difficult to contact reception for services. I wanted to order breakfasts in the morning of my wedding but none of our rooms had phones. The lift is tiny, if you are claustrophobic, the lift would probably trigger you.
Located is perfect. It's in the middle of the city and very close to Swansea city centre

How does this hotel retain a four-star rating? The room was clean enough, but in a four-star hotel I would expect in the room a fridge, a telephone, maybe a bedside clock. There wasn't even a chair! Nothing. Some stationery would be nice, a notepad and pen (as we recently had in a 4-star in the Midlands) but an essential would be a folder of information - how to adjust the heating/air con, how to activate the tv, how to contact reception, menus, restaurant and bar opening times, local transport and attractions... you know the sort of thing. Nada. Bathroom water was very warm, not hot enough. Service in the bar was so slow that despite there being only one other table occupied a friend who had come to greet us left before a cup of coffee could be produced. The breakfast buffet was pathetic. The cold meats and cheeses selection consisted of a couple of slices of pale ham and two slivers of unexciting cheese. It was bad when we walked in and was downhill from there. Don't waste your money. If this is 'the best hotel in Swansea' I feel sorry for Swansea.

Nice hotel and my room was big. The issue we had was there was no hot water or heating for the whole stay. Not cool when you want to have a shower but can't.

Stayed here a few times in the past. The Hotel is showing signs of age now. The two ladies on reception were exceptionally polite and welcoming and are a credit to the Hotel. The room was a good size and nice and bright but the view was of the back of the front facade signage. ( front second floor room). Its a shame that the pool has never reopened as we may of stayed another day. The Hotel is in a superb location , and with some money spent cladding
the exterior and upgrading rooms , would be a great Hotel in a prime position. We were lucky enough to get the Hotel cheap so were happy with the stay.