Bella Italia - Chester

Took my sons out for a meal here. The server was lovely but not as attentive as you’d expect. The chairs were dirty. Not once were we asked if the food was okay. And it wasn’t. It was very poor. Little of it especially compared to previous meals. The pasta sauce tasted like it was out of a tin. The wine was warm and no ice in the cooler. Nothing for the kids either when in the past they at least had colouring things. When I passed on my feedback the server told the manager who I saw literally just shrug his shoulders. He should be sacked as he clearly doesn’t give a toss about the customer experience or seem to know what he’s doing. Don’t waste your money here it’s poorly run, the food is slop and very expensive for what was a terrible meal. Never going back.

Food was of a high standard and the service was attentive and unrushed.

I visited with my grandchildren I had the Christmas menu which has the choice of a great variety would highly recommend 👌 it was unbelievably tasty!! My grandson and granddaughter had the garlic balls starter one main chicken caesar the other 🍕 ice cream dessert 🍨 and chocolate brownie .The atmosphere was amazing and being freezing outside the heat as we walked in was 😊 ...A big thank you to our waitress she was very attentive!! Definitely be visiting again to try something else on the Christmas 🎄 menu!!!

We always love Bella wherever we are
The Chester one was great.
The food was exceptional, freshly cooked and hot
Great atmosphere, the staff were really chatty and friendly.
Certainly requires a visit
Thank you

Visited bella Italia on 080921. We hadn't been for around fifteen years as our last experience in Leeds was a bit below par, however our experience this time in Chester was excellent. The staff were helpful and friendly and the food arrived quickly and we both thoroughly enjoyed our meals. We will be visiting Chester again shortly and we will happily try bella Italia again

Quality on the toppings but does not deliver on the base ! As my son said like eating sandpaper ! This franchise lives on its name but I would say a bit out dated & bit to expensive for what there serving ! Next time I will try something else off the menu and May be I will get excited by it ! I would say the lay outs are out dated as well ! Hope it survives as I do like the franchise!

Delicious gluten free options. Polite and helpful team. Great afternoon. Thanks.

We went here for lunch today. It was terrible service. We asked the server about a couple of items on the menu and she had no idea. She dropped our forks twice. She was very rude and unprofessional. They added an automatic tip and didn't tell us about it. As we were disappointed with the service, we didn't check the bill before we left otherwise we would have requested it be taken off. Would not recommend.