Cruttenden & Son

My wife has just purchased a watch costing £120 but then decided she wanted to return it and get a refund only to be told that Cruttendens dont give refunds.You either have to choose another item of the same value or more or be given a voucher for the cost of the watch to be spent in their shop so they dont loose.I have never seen a shop that will not give a refund providing the item undamaged and not been used.She asked for the refund less than a hour after paying for it.I think this is poor customer service and neither me or my wife will be taking our custom to Cruttendens again.I wouldlike to know what Cruttendens have to say.

I have use Cruttenden & son for over ten year have brought my engagement and wedding rings and some birthday presents. I have always found the staff friendly, helpful and go the extra mile.

always great customer service

My friend bought it here. Returns were not accepted for something which was bought on the same day. VAT receipt wasn’t provided either.

Absolutely shocking workmanship on my cracked sceen on my watch.

Please stay clear of this shop. Not good . Not good at all .

I have used Cruttendens to buy gifts for people and have rings resized for years. In my opinion, they do an absolutely beautiful job resizing rings. Cruttendens resized a ring that was left to me by my grandmother and my wedding ring, which another jeweller said they wouldn't attempt to resize as there were diamonds in it. I was devestated and thought I would never be able to wear my wedding ring again. However, Cruttendens did feel they could resize the ring for me and they did a wonderful job with it. I cannot understand the negative reviews given and can honestly say that I rate this jewellers highly.

Hello, i had a ring to be resized 3 weeks ago and had no reply please can you contact me please, Wayne fenn