Bradleys
148 Broadway, Bexleyheath DA6 7DW, United Kingdom
4.4
29 reviews
8 comments
F44V+Q8 Bexleyheath, United Kingdom
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Monday: 9–17
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: 9–17
Sunday: 10–15
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: 9–17
Sunday: 10–15
So.... I recieved a reply, apparently criticising the customer for coming back after 2 and a half months with no receipt. I knew I had no receipt, but I did retain the text message that you sent me with the receipt number on it as proof that you took the chain and attempted a 'repair'.... I also have the credit card bill showing a £49 payment to yourselves. As far as the veiled accusation that I returned after 2 and a half months, the tall white haired ex policeman in your shop who I was chatting to knew full well that I was going to be in france until August, so I would suggest that you at least attempt to get your facts correct before trying to deflect your poor attempt at repair on to the customer. I will of course call you to try and express what customer service should look like and more importantly what it should feel like..... which seems a little strange as you have my number as you text me twice to tell me the order was ready to collect.... so I can only assume that your reply to the review was purely to give the impression that you as a business were responding, when the reality is that you haven't and are only trying to save face online.
Very honest Reliable for valuation purposes highly qualified in every aspect
Compassionate also highly recommend Bradley's Jewellers xx