W Carter & Son

I used W Carter & Son for a bespoke commission engagement ring. I had them replicate a ring that was over 100 years old. All the staff were amazingly helpful. I spoke mainly with Paulette who understood every detail of my request and when changes needed to be made they were dealt with quickly and communicated clearly. The quality of the ring was amazing and the work that went into making the ring was honestly beyond what I ever expected.

I cannot recommend W Carter & Sons enough. I will never use another jeweller. This has made me a customer for life.

I was looking for a jeweller in Salisbury for a special occasion, but from looking at the reviews I will not be using carter and son. Your reply to Jo Williamson was just plain rude and ignored the important key points in her review. I agree with Jo that 2 rings is a coincidence and it’s more than likely down to your workmanship. I think you should work on your customer service skills as you’ve now lost a customer due to it. Hope others look at the reviews before using.

I am overjoyed with excellent service from W Carter and Son. After shopping around to get my grandfather's old signet ring re-engraved I was told by too many places that it couldn't be done. Luckily I came to Carters and was helped by Anna, who has exceeded all expectations. Not only did they get the engraving looking clear again, but the ring came back shining and looking brand new. A massive thank you to everyone at Carters, couldn't be more chuffed!

I had two rings made by carters using sentimental diamonds and both rings have suffered losses. I would not advise anybody to use them for making up jewellery if you are wanting to use valuable or sentimental items. It's too much of a coincidence that it has happened to both rings. I am so dissapointed as I have not been offered any recompense for my losses. I would not be able to recommend or use them again myself.

Such a beautiful shop with a fabulous selection of jewellery and silverware. The staff are polite and extremely helpful and gave me as much time as I needed to select the right piece for me! Absolutely would recommend a very different experience from a main stream store.

Absolutely lovely & knowledgeable staff. I had my engagement ring resized here and there’s simply no one else I’d trust in Salisbury. It came back a new ring. Sparkly, clean and absolutely dazzling. The lady who served us was so proud of her job it made me proud of the store. Pricing was reasonable for a trusted service. Would not hesitate to use again.

Very friendly service. A big thank you from myself and my two girls for coming to a happy resolution following a mistake that I made.
I would recommend Carter and Sons.
Thank you

Over the moon with how you have transformed my ideas into a reality for the most perfect piece of jewellery. Thank you.