Rudell The Jewellers - Wolverhampton - Official Rolex Retailer

I have been treated as a valued customer for a number of years now and have to say that I only ever receive first class, personal service that is 100% tailored to my needs. The Rudells team and in particular Glenn, have got to know me well and will always go above and beyond to ensure I am very pleasantly surprised and well respected in any purchases I choose to make. Keep up the great service guys, you are a credit to the industry.

So, I’ve waited a few weeks to write this review just to give Rudells the chance to put things right. I’ve been using Rudells as our AD for a number of years and have built up a decent family history of purchases. Having put my name on ‘The List” for a Watch a few years ago, I regularly kept in Touch with my point of contact Dan Johnson to see if anything had changed. However over the course of this year he hasn’t bothered to return my calls and even though I continued to use Rudells for other purchases he still show me the courtesy of given me a call. I recently decided to go to the Wolverhampton branch and I asked for Dan who was on a call, however I said I’d be happy to wait. I was then told that it’s going to be a ‘long’ call.. (I hope he’s still not on it 😂) and he would call me. I was not made to feel welcome if I’m honest so both my friend and I left a little shell shocked at the poor treatment of a regular customer. Needless to say, Dan Johnson didn’t call back. I followed up by reaching out to the Managing Director Jon Weston on Linked in however I still await a response. Although there are no other Rolex dealers locally in Wolverhampton there are plenty within a few miles (Try Goldsmiths in MerryHill 👌) which will look after you significantly better than Rudells. Whilst I have been an advocate for Rudells in the past, They have forgotten the loyalty given to them in the past, and judging by other reviews. I’m not alone. To close, Goldsmiths’s in MerryHill managed to source a watch for me within 8 weeks.. Dans still on the phone it would appear 😂

Really great team, I have known Rudells as a business indirectly for many years through the previous purchases made by family members stretching back to the 70s, although I hadn’t bought anything from them I had always loved the idea of owning a Rolex, this idea became a reality thanks to Nick of their sales team, I collected my watch from them a few weeks ago and was incredibly impressed with the whole process and although I didn’t see Nick in the end, Hannah looked after us who was brilliant. I will be sure to purchase from Rudells again and would recommend them to anyone in the West Midlands area and beyond.

The service that I received from Rebecca Lopez from Rudell was nothing short of outstanding. From the initial phone call to meeting with her in branch, Rebecca was incredibly knowledgable, very personable and really took her time to educate me and help with making the right decision for quite a memorable life event. It is not often you receive service like this and I believe it deserves to be recognised. Rebecca's passion for watches and industry knowledge really reflects in her client care. It's a 10/10 from me, would definitely recommend.

I was recommended Rudell’s by my parents who were regular customers many years ago. My father and I went in to the shop just to research for a future watch purchase and I must say, I have never received better service anywhere before. From the pleasant and formal greeting by the doorman and all the colleagues upon entering the shop to Sarah’s tireless efforts to find a watch that best suited my very particular needs (I was not an easy customer). She introduced us to brands and styles that I had not considered before, and along with Dan and Emma? (not sure if I got her name right) created a very joyful atmosphere and were very patient as I looked at an array of watches before settling on an amazing Tudor watch I had not considered before. They even offered to adjust my father’s watch during the process. Extremely happy with my purchase but even more so with the service I received. I will no doubt be recommending them to all my friends and will definitely be using them again in the future.

I have dealt with Rudell's for a number of years and have always found them excellent to deal with, they are extremely professional in how they conduct themselves.
The recent Rolex and Patek events were very well organized and managed.
Under the current constraints of buying watches, they are very good at what they do and delivery.
Expectations are always high when buying watches, Rudell have managed to exceed mine every time.
Great team, great place to buy.

Excellent customer service. I rang to check an item was in stock, my online order was despatched the same day via special delivery (for free) and was delivered the next day which was a Saturday. I would definitely use Rudells again.

Visited Rudells for the first time today to purchase a Tudor Watch. From the warm welcome on arrival the entire experience was extremely pleasant. We never felt rushed or pressured and Nick Cadman who looked after us for the entire transaction was personable, knowledgeable and friendly throughout.
A genuinely feel-good experience that does seem rare these days.
We shall almost certainly return for future purchases.