Warren James - Norwich (Castle Quarter)

I am writing this review from my sisters account to warn people DO NOT buy jewellery from Warren James especially if it is something as important as an engagement ring.
My partner purchased a diamond engagement for me just after Christmas 2017 and proposed to me on NYE. He knew the ring was going to be too big but fell in love with this particular one and was assured by Warren James that it could be resized or swapped for another size.
I took the ring back to them in the middle of January (I had previously been to another jeweller who advised that the ring couldn't be resized as it would compromise the strength of the ring). I asked Warren James to see if they could supply me with the same ring in a size J. I was told this would take until the 10th February as they would have to see if any other branches had this size in stock. If they couldn't then they would have to make the ring from scratch and I'd get it on 17th March. So basically I could be looking at two months without my engagement ring!!!
Since then I have been in contact with them on two occasions and they cannot update me on the situation.
I'm disgusted with the lack of communication from them and the inability to advise me when I will receive my engagement ring that has been fully paid for. They also advised that they cannot refund me unless they cannot fulfil the order?!
DO NOT BUY ANY JEWELLERY FROM THIS COMPANY, THEIR SERVICE IS SHOCKING!!!
- Lorenza Peachey

You can always get a good quality piece of jewelry here at a bargain price so if you are looking for a special present look here first.

I often get prices of jewellery from here and always get good service, I bought a price of jewellery back from my holiday and I needed a chain the young lady who served me was very helpful and got out a few chains so that I could see which was the right one for the pendant. She was very polite as is all the staff in there and the prices are very good too.

Shiny shiny shiny. Sparkly sparkly sparkly.
Rings n tings. You want her to love you den buy sumfin here many many more dan u can fford. She luv you lonnnnnnng time johnny.

DO NOT BUY FROM THIS SHOP IVE LOST MONEY THROUGH NO EXCHANGES AND NO MONEY BACK THE STAFF ARE NOT HELPFUL AT ALL NOW I HAVE TO LOOK FOR ANOTHER WEDDING RING

Always friendly. Always bargains to be had.

Excellent store, lots of choice and good value, have to wait due to covid restrictions

Very helpful staff. Exceptionally good prices. Offered good advice.