SWAROVSKI

My husband, son and I visited Swarovski in Southampton, West Quay on Saturday 10th December to buy my Christmas present. All staff very friendly, nothing too much trouble and beautifully packaged the necklace my husband purchased. A pleasure to shop there.

Went in here today, first lady was incredibly rude so I refunded my item and left. Walked past the shop later on in my day and noticed she want there, a young lad was, so I went back in. He was an absolute star! Soo helpful and patient as we went through rings to find one that fit! Very polite and friendly. His name was Kieran! Would Definitely go back when he's there to serve.

Best customer service ive ever experienced. We purchased a set fro my daughter from John lewis which broke, John lewis was not interested, but Swarvoski Southampton replaced it with no issue at all. The staff are really friendly and so helpful .

Staff there are very patient and helpful. I lost my receipt but she helped me swap to another even I purchased in another store. Many thanks.

It's exactly what you would expect. Rather expensive costume jewellery albeit well designed costume jewellery.

Nice merchandise and pleasant enough staff, but if a necklace is priced £380 on the display then the staff should have the decency of honouring that price at the till and not enforcing a price rise to £400. They knew I'm a regular customer, but I'm questioning that loyalty now.

Lovely knowledgeable staff

Sales lady very helpful.
Did not get her name