Fraser Hart, Worcester

A great experience from the team at Fraser hart Worcester. Staff member Chads looked after us very well whilst looking at watches for my husband and rings for myself. Very friendly, professional and welcoming.
Super customer service from start to finish, will be returning in the future if in need of anything.
Thanks chad.

I went into Fraser Hart for an Engagement ring, as soon as I walked in the service I got was second to none. I was dealt with by staff member Chad Robinson and his knowledge and confidence certainly assured me I was buying the right ring. The ring came and the day arose I proposed and she said Yes! A week or 2 later my partner noticed a imperfection with the diamond. Spoke to Chad and he went above and beyond reaching out to numerous branches to find the best replacement he could and fair play to him we are truly grateful for the ring now.

Very impressive stock of watch brands from affordable to luxury, the team were very kind, knowledgable and I didn’t once feel like I was talked down to.

All the staffs a very pleasant and polite. The young gentleman Chad has looked after my needs, he has been helpful and courteous and good knowledge of the watches. I’m very happy with their service and have no hesitation to recommend this jeweller if you want a mid luxury watch.

This is my new favourite shop in Worcester. Staff are great, friendly and very knowledgeable. They have something for everyone’s budget. Highly recommend these guys.

My first experience with Fraser Hart Worcester was with Chad on 22/01/2022. Chad had ordered my watch direct from Omega a couple of weeks earlier. I arrived with my husband and Chad made us feel very welcome and seated us in a quiet area of the store.
He was charming and polite, professional and patient.

Chad ensured that our visit to Fraser Hart was as enjoyable as possible. I will definitely come back.
Love the watch! Thank you Chad.

Warm Regards,
Diane Cox

Needed to say what a great experience. I met Chad, whose warm and friendly greeting put me at ease straight away. I don't know why, but I always tend to feel uncomfortable in jewellery stores but this was different. I had three watches that needed minor alterations, one i had bought from a different shop in London the week before but regardless they were happy to help. Even though the alterations only took a short time, when I returned, the watches were ready and waiting. Chad made sure each watch fitted perfectly and even re altered one that wasn't quite right while I was there. He then reset my new watch while explaining everything regarding service and accuracy of the watch. I would like to thank Chad for his professionalism, warmth and kindness during my visit. Highly recommend going to Fraser Hart for any jewellery needs in Worcester..

I contacted Fraser Hart Worcester to enquire about a watch I wanted to view. Chad took the call and was extremely helpful. He arranged an appointment for the next day at a time to suit me, as I would be travelling from Tamworth. This was at the end of October 2021.

I travelled to Worcester and the traffic was lighter than expected. I arrived 30 minutes early, but thought I would see if Chad was available. A member of staff was in the process of explaining that he had stepped out to grab some Lunch when he walked into the store with a sandwich! I informed Chad that I was more than happy to wait until he had eaten but he insisted that he should see me immediately.

Chad fetched the watch we had talked about from storage, along with 2 other dial colours as requested. He was very knowledgeable about the brand (Omega) and the model line up. After deciding on the dial colour, he talked me through the movement, time and date settings.

The entire experience with both the branch and Chad in particular was nothing but positive and I informed him that I would definitely return for my next watch purchase. Well, on 22nd January this year I did just that! I returned with my wife to complete the purchase of a second Omega that had been ordered from the factory for her.

Once again, we found Chad to be welcoming, immaculately turned out and thoroughly professional. He obviously has a passion for horology and is extremely patient with his clients. Communication was always prompt and comprehensive.

I will be returning soon and wouldn't hesitate to recommend the branch and Chad in particular to friends, family and anyone reading this review!

Regards,
Anthony Cox.