Swarovski

Big time Swarovski fan. Love their watches🤩🤩🤩🤩🤩🤩🤩😍 pendants, ear rings and accessories. Customer care is very good!! Would love to shop again. This shop is inside Bentall Center

Very helpful staff. Nothing us too much trouble. Although a small shop that doesn't stock everything it's easy to order what you want.

The assistant manager, Rosie, was amazing! She helped me with finding the most beautiful purple earrings that I absolutely adore. She demonstrated fantastic customer service and I would highly recommend seeing Rosie when visiting the store. 10/10.

I am really unsatisfied with this branch ( UK Kingston London). About a month ago I bought a gift from them for my friend who lives in Canada. They told me that she can exchange it in Canada using the gift receipt.
Swarovski branch in Canada said the same to my friend. So she also bought me a gift from swarovski.
Today I went to exchange my gift for another item. I had the gift receipt with me. But the employees at UK kingston swarovski branch refused to do that. They said they can not exchange cross countries.
I am very upset with them. Because I am 100% sure when I was purchasing from them they told me cross country exchange is doable. Even the employee who sold it to me was there. Please don’t trust them anymore.

There was a delivery delay for an item I ordered into the store, but when I came in the team went above and beyond to help me. The manager and another employee were super sweet and found the last pair they had in stock of the earrings I needed. It was really kind of them to help and I will be returning to the kingston branch next time I shop at Swarovski!

I visited this store today and was disappointed with the service. I found the staff very unattentive. Considering it's a lovely shop that sells some lovely products it's let down by the staff

Went into the store the other day, I felt the girl at the desk seem to me to be a bit stuck up and made me feel inferior, I feel that her customer service needs an overhaul to make customers feel more at ease

Very cheerful and happy experience ,if only all shops were like that!