H. Samuel

Purchased a rose gold watch for my partner at Xmas and the colour dissolved so was taken back to the store and sent off for repair on August 25th. When we took it back, Christine, who is one of two supervisors, was thoroughly unhelpful, impolite, and lacked any form of customer service. I found her obstructive, abrupt, and she interrupted me at every possibility as opposed to letting me speak. The watch finally arrived back in store on 27th October, despite being quoted 4-6 weeks, and whenever I phoned up the store to check on progress and ask for an explanation, I was just batted off with “covid mate”. When I went to pick the watch up I unfortunately had the displeasure of being served by Christine again. I have never been unfortunate enough to be “assisted” by someone with such appalling customer service, and if she worked for me and spoke to customers the way she spoke to me she would be out on her ear. I asked her if I could speak to the store manager Chris, to be told with the usual grace of an alsation dog that Christine has that Chris wss at lunch. God forbid he put down his sandwich for five minutes to speak to a disgruntled customer. When I finally spoke to Chris over the phone later in the day he was not bothered one jot about my dissatisfaction. A thoroughly appalling experience for start to finish, and I will be emailing head office once i have finished this review.

Upsiting.
My wife have ordered a watch for me as a present for our wedding anniversary, then she received a message from DX the delivery company saying that my order has been deliverd and signed by my wife.
Called H Samuel did not go anywhere, bad costmer service couldn't get hold of anyone.
Called DX the delivery company they told me to contact H Samuel. I don't know where is my watch and if I'm going to get or not.
Ruined my Anniversary and my weekend, I wouldn't recommend That H Samuel but if you still want to Use it chose pick at the store option. DO NOT DO HOME DELIVERY.
Advice for H Samuel please use a decent Delivery method or a company Don't go for cheaper options

Tried calling 3 days in a row (because I’m out of town) to return an item that was sent to the store. Called and seconds after calling again the line was busy. Honestly just want to return a ring I had sent there, which took 2 weeks…. So I instead bought it online and it took 24hrs to come.

Nice shop. CS wants you to pay. No recommendations or interests

I have had 2 engagement rings (from the same man) 1 a solitaire the other palladium with 3 diamonds (called FOREVER DIAMONDS) thats a joke because both lost the stones
When i asked for a quote for repair i was told that the 3 stone was a bad design by member of staff as the stones were only held in by 2 claws
I wrote to H samuels stating this and the fact they are called forever diamonds and asked if they would take liability for the design and assist with repair costs
Well the response was an abrupt NO
The staff were apologetic in store so i cant fault them but i would never buy anything from here again 😡

Five stars for having a ring my wife wanted for her birthday. We have shopped in so many different areas to find a ring my wife would be happy with. Service was excellent in the store as well.

Staff are so friendly, was supported by a wonderful lady, she new where everything was in the store and about all the jewellery, even what size bracelet would suit best. All they ladies were so friendly. Will definitely visit again soon

Staff here are great & bought a few items , Chris very honest & has looked after me each time I’ve been in, love this guy, never feel rushed or pushed into buying something & he is very good on giving a fair deal