Samara James
Shepperton Marina, Felix Ln, Shepperton TW17 8NS, United Kingdom
4.7
118 reviews
8 comments
9HRC+VQ Shepperton, United Kingdom
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Monday: 9–17
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
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Tuesday: 9–17
Wedneasday: 9–17
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Sunday: 9–17
When I informed Samara James they provided a next day courier service to collect the damaged ring and have completed two repairs over the past month.
The customer service team have been very attentive and have shown a lot of empathy in regard to my concerns of such a sentimental ring breaking.
I was aligned a dedicated representative from Samara James and they kept me updated on the status and on-going progress of the ring throughout.
Following a few conversations with Samara James I am confident that they supply high quality jewellery & will support me post sale which is just as important. Will certainly be the first place I look for future jewellery purchases.
The service & after service has been exceptional.
I have had my ring Resized & the bands engraved.
All of the above including purchases were carried out by online service.
Any staff I contacted by phone e-mail or chat online were so professional & polite. I was kept up to date throughout each step on a regular basis.
I would definately recommend this company & will no doubt use it again for future purchases.
Overall amazing & exceptional service.