Jonathan David Jewellers

I wanted a diamond ring (as a gift from my partner). Even after trying at many places across town, I was not sure and confident. I wanted something beautiful and pre-owned. Although, it was a busy Saturday afternoon, Pauli made me feel very good and directed me to a gorgeous ring with diamonds and blue sapphires. Even though they didn't provide me with a certificate, since the ring was old, I felt like that I paid some something really valuable and worthy. They also gave me a free of cost resizing and I am waiting to pick it up now. I would highly recommend this family run heritage business to people who are looking for quality service. Thank you.

Could recommend more highly - great range of jewellery in store, professional and friendly staff.
Dealt with design and supply of my custom wedding ring, and stretched my partner’s wedding ring when he found (2 days before ceremony!) that it didn’t fit.
Fantastic customer service.

This is a really traditional (but not in the least "old-fashioned") jewellers. Conveniently sited in St Mary's Arcade, It would fit well into St. James', London. The staff are extremely courteous, of course, but very knowledgable and helpful. My need was for an updated insurance valuation on some Victorian items and, I hoped, a correct period Edwardian gold chain for a fob watch. A small item, but I believe that if one comes into stock Jonathan David will inform me. I highly recommend this store.

I booked a valuation of some jewellery only to be told that the valuer wasn’t working today and the best thing would be to email him to find out when he’s available. What a waste of time! I only travelled into Cardiff to get the valuation

Wonderful customer service and a really decent price for a resizing on an engagement ring. Would highly recommend!

Amazing customer service. I had quite a complicated designed ring that had to be sent off for resizing, I thought it would take quite a while for it to be done and sent back but they managed to have it done and sent back in time for Christmas for me. They let me know every bit of information along the way too. Really appreciated that. Very trustworthy company. Thank you

Following a botched repair by a Hampshire based jeweller, my engagement ring was in a sorry state and I’d stopped wearing it.

The team at Jonathan David took the time to understand what I was hoping to achieve and recommended the best course of action to fix my ring.

They took the time to discuss my concerns (I was very nervous after my bad experience elsewhere!)

I couldn’t be happier with the result. My ring looks as good as new and more importantly fits and feels great, to the point where I never take it off anymore.

Thank you to the team, I would definitely recommend them for repairs and resizing.

Sadly when I got to my appointment I was told that the valuer wasn’t in on the day and they had tried to call me. I don’t come into Cardiff very often and had made a special effort so I was quite put out. I received a text message an hour before my appointment reminding me of my appointment so why couldn’t a text messsge be sent to cancel? . Would have saved a lot of hassle!
Anyway all said and done I think this is a reputable jeweller so would prob use again. They just need to sort out their communication methods.