Kent Charcoal Grill

Made an order via their app, waited over 90 minutes for delivery, no food so I called them. The food wasn’t even cooked so I told them not to bother as it was getting too late to eat . I asked for my card to be refunded , which they couldn’t do 🙄 I’ve now got to go in there tomorrow and get a cash refund . If you take card payments then you should automatically be able to refund when you’ve not delivered the service a customer expects. Won’t be using them again .

2 hr wait, I called to ask where food is and was told its on its way. 20 mins later I called to ask where food was and I was told its ready just waiting for driver. REALLY. Lie and lie again. I've been using this place for a long time. Not anymore. Terrible service for a regular customer. There are many other good kebab shops in sittingbourne. Such a shame. Waited over 2 and a half hours. Then lied to. You wont get a chance to lie to me again.

We made the mistake of ordering from this place via UberEats without reading the reviews. When our six kebabs turned up I have never seen anything more disgusting in my life. The meat kebabs were full of slimy undercooked chicken with no salad and the vegetable kebab was oozing a liquid that looked like the stuff you get at the bottom of a bin all over the shop bought pitta bread it came with. I’m not going to bang on too much more about how absolutely vile this food is, I’m just going to put a couple of pictures up and you can make your own mind up about whether you’d want to eat this. Entire £50 order thrown in the bin without a mouthful being tasted as I don’t fancy catching dysentery. Oh, one other thing worth mentioning that when we spoke to them the girl who answered the phone said “not my problem” and hung up, and when we managed to speak to the “chef” he basically said he couldn’t care less. Oh yes, final rant, Uber Eats have refused to issue a refund despite us showing them the appalling reviews for this dump.

Ordered for delivery on the website for 18:50. At 19:30 I called the shop to enquire where my order was and got told "I don't know boss, the driver said he's broken down and they wouldnt be able to deliver my order until 21:00. I placed this order at 15:55!

Absolute joke, they didn't have the courtesy to let me know what was happening, very disappointed will NOT recommend this place to anyone.

Is normally pretty good but this time was the worse Kebab I have ever had.
The meat was dry and hard like it had been sitting on the side for ages. The pitta bread was stale, so hard I could of used it as a hammer.
Going to be looking elsewhere for a kebab from now on.
I suggest others do the same.

Best kebab in town never had a bad one. Always piping hot. Very rarely greasy too. I use food hub and get 10% off every order. Burgers are good too not tried the pizza yet.

Used to be great, now always missing items, poorer quality and getting ridiculously expensive for a kebab place.

Just ordered £50 worth of food did not recieve any sauce what so ever in any of my 3 large doners and 2 quarter pounders. I specifically added note to the order as this has happened before but once again a let down. My kids did not end up eating half the kebabs and both the burgers still untouched as no sauces in the burger itself just cheese dry burgers. Really disappointed at this service once again.