Magnet Kitchens

Great staff, all willing to help you get your perfect kitchen sorted.

Great new showroom. No trade desk you have to go to Gillingham.

Staff and service excellent.

Bought and have fitted a kitchen and needed a replacement drawer front which was done without any problems.

Highly recommend.

I had a kitchen fitter through Magnet. Initially it was an absolute butcher job on the kitchen. The fitter who was originally used (supplied by Magnet) was fitting his first kitchen. thus wasn't signed off by any senior member of staff. He left marks on the walls, the cutting out on the units were poor. no caps were put on any of the screwheads, the wooden surface was not oiled correctly (as he had never completed this before), the doors were wonky, the heat sheets were not put on, there were scuff marks on the units, one unit was put in bowed, the sink unit had bad cutting in on the central rail, the extractor fan was fitted poorly, the rubbish was not collected, the kitchen was not cleaned when left, there was no real around the edge of the kitchen amongst things I have since forgotten.

After this we arranged a snagging list with the manager to fix all the issues. It took four months to fix the remedial works. Even though fixed to a standard it is not the kitchen that we bought. The remedial works have covered up problems that are still there as follows:-

1) The larder cupboard is completely bowed and the person who completed the fix said he did what he could with it.
2) The upstanding unit on the other side was said to be removed and replaced. As the electrics went to it the fitter who came to fix touched it up with touch up paint leaving the same unit.
3) The hole in the back of the base unit has been replaced with a new sheet of board with a hole in the same place.
4) the base unit under the sink where the cutting in is has had two pieces of wood put either side to cover the issue up but not to take it away.
5) The water damage from the faulty tap on an end panel has been mastiked instead of being replaced as they did not have the spare end panel on there vehicle.

On top of this there us work on the snagging list that have not been completed:-

1) Pencil marks on two of the walls, not small either.
2) Doors are still wonky.
3)There are chips on some of the units where they have been installed.
4) End panel is not lined up.

My final meeting with the Manager of store I was offered £250 to finalise. Well as you can see this work is still not finished. A couple of things to take from the meeting. "I have paid less for worse finished kicthens" well I wouldn't want to live in those kitchens. And a second comment "nothing will ever be perfect" not the moto I would expect from the manager of a kitchen firm.

" Magnet Nothings Perfect" the new slogan

Although I haven't had the installation yet I have had nothing but help in getting my kitchen design done and facilitated. Very good value for money and great service. The kitchen surveyor came round for a confirmatory check and was a consummate professional, very accommodating. Great customer service so far......

We’d been looking for kitchens for a good few months before We went into Magent Maidstone just to have a look around. We then made an appointment to see Tunay, a kitchen designer there. He was amazing, he was the only designer to actually listen to what we wanted, he took in everything we said and helped us design our dream kitchen, he even got us a deal on the American fridge freezer my husband had his eye on for ages, I now have a happy husband lol. Even after we went ahead and paid the deposit Tunay and the rest of the team there have been very supportive and have been in contact with us to ensure delivery went smoothly. At one call Tunay called at 7.45pm on a Sat night because he hadn’t had time to call in the day!!. In a nutshell Magent Maidstone gave us our dream kitchen and we couldn’t recommend the anymore If we tried, what a great team they have thank you

My 362 Piercings Got Stuck On All The Magnets And It Took 4 Hours To Get Me Off

Dropped into the showroom at maidstone and impressed by the showroom and service offered by Phil. Although our Magnet showroom would be Brighton or Chichester visiting the Maidstone showroom certainly gave us the confidence to use Magnet.

Fab store excellent staff
Amazing kitchens.