Beauty Advance Skin and Laser Clinic

Very clean and welcoming venue. I've had laser sessions for four months now and have just started electrolysis. Going in, I didn't know what to expect, but every part of the process has been explained clearly and the lovely staff have made me very comfortable. Every time I leave feeling more confident and happy than I was when I walked in. Highly recommended. Thank you all :)

Had a fantastic day at Beauty Advance. Daniella, India and Sophie were so welcoming and lovely. The clinic is beautiful and is such a high standard. Their knowledge and expertise is clear to see and you know you’re in good hands.

I am super impressed with the results after my first session. I have tried IPL elsewhere and found it was very ineffective so I had reservations about using the ice soprano laser however it has not disappointed. I have noticed a difference after the first session. I have gone from shaving every other day to once a week and the hair growth is already thinner. Looking forward to getting to the end of the course. The staff are brilliant too. Very knowledgable and ready to answer all questions clearly. Highly recommend this place!!

My 19 year old sister has been going here for hair removal for the past year, unfortunately due to some problems she had to go away with my parents the week of her last laser appointment.
I called a few days later to check when her appointment was as she was not here only to be told her last session money had been
"taken" by the system and she would need to pay ANOTHER £50 to bring her account back. I understand the appointment was missed and this must be their policy to, to eat peoples money for a WHOLE treatment if you miss an appointment, but even after explaining the circumstances over the phone to Sophie and India, both had no empathy for my upset 19 year old sister and just told us to "come back when she can afford it".
Having paid so much money throughout the whole year and being a regular customer we thought they would understand our situation but obviously it's all about money.
We will be taking this further as keeping so much money from someone then asking for more is just not something we are ready to accept.

I've been going to Beauty Advance for a while now doing a couple of courses of cavitation and some fat freezing as well and I've had great results! The problem areas I've never been able to get rid of even when losing lots of weight are massively reduced. Treatment is quick and easy and staff are lovely too!

Been a customer at Beauty Advance for over a year now. Had laser and now onto electrolysis. Always been welcomed and found all the staff friendly. They are very professional and clean.

*****This company tries to make you sign documents preventing negative feedback*****

I visited Beauty Advance for laser hair removal which unfortunately, was not effective. There were a lot of issues with misinformation and poor service which made the experience really stressful. Staff started very warm and friendly and later things turned.

Even with all the misinformation and errors, BA only agreed to give me a compensation session if I signed an agreement form preventing negative feedback.

Worryingly, this sort of thing is mentioned in the review left by someone named Jane Pesticco. She says that BA tried to blackmail her so she wouldn’t share her experience.

I paid for 7 laser hair removal sessions at the cost of around £2500/2700. Session 8 was free due to their errors/missed areas by practitioners. I’ve had successful laser hair removal elsewhere previously (Laserwise Salon) but 8 sessions using the best laser BA offer did not work (still have to shave the areas daily).

I raised the below complaint points to senior management and this is why I was given a free session. Sophie at reception confirmed that it is fine to summarise what had happened until that point.

- During my first consultation, India advised I would need definitely no more than SIX sessions. In advance of the consultation, BA saw photos of my hair growth/density/type. I also paid for the best laser they offer. At session 6 I had poor results and it was suggested that I need to book a course taking me up to THIRTEEN(?!) treatments. The total cost would have been huge - we are talking £5-6,000 rather than the original quotation of £2-2500
- India made the comment “it looks like this area has not been treated at all” at my review. The initial response from India was “we all make mistakes”, suggesting I just loose money for their error and loose out on that session? It took numerous emails, telephone complaints and verbal complaints, for BA to actually agree to go over the missed area - part of my “compensation”.
- The prices are decided as you go along by India. I struggled with not being able to gauge what the costs will be. For some reason, BA claim it costs more depending on your hair type. Not just the size of the area being treated… very unusual according to other clinics I’ve contacted.
- My initial consultation consisted of India and I sitting down with calculators together trying to work out pricing for ages. It is unnecessarily confusing. In the salon, they had no idea what I would be charged and tried to give a higher figure. I had to refer back to the rough notes I made in my diary and give them the figure we agreed. 0 consistency regarding pricing. Note that this is not visible anywhere online/in clinic.
- At my appointments, I had to remind practitioners of what areas I was having, how many I previously had etc
- India commented on the ability of the BA practitioner who did my first 4-5 treatments in front of me
- I was told to leave hair growth for one of my appointments so it could be reviewed. They said they would shave the hair on the day. Further down the line, India tried to say that the my poor hair removal that day(?) may have effected my results
- Staff will open the door when you are half naked and having treatment to start checking with you what you have paid for etc. I had to defend the fact that I had paid for extra areas a few times and India went to check
- Sophie told me on the phone (and when conferring with management) that my knees would be included in my free session. On arrival she said they weren’t. When we were alone and I signed the form, her exact words were “it is my word against yours”

Overall, they did give me a complimentary session and as my agreement says - I accepted this and I will not bad mouth them.

But from now on, I will be going back to Laserwise like one of their recent reviewers.

Hope this review is helps:)

Given a 5* review based on my experience over the 12 months I have had 12 treatments of laser. The laser treatment worked well on my face and I was pleased with the results and the price was worth the treatment. However I found that having the treatment didn't actually get rid of all the hair and I have brought another 3 more treatments so that's a total of 15 treatments I hope this will get rid of the excess hair. I would still recommend Beauty Advance to those that need facial hair treated although the results may vary for people and their skins. I hope the very best to the BA team. Kavita Hirani