Addiscombe Wow Launderette Croydon

Sadly our washing machine has deceased and it's been a long month for repairmen coming and going. We visited Wow Laundrette, was greeted in a very friendly manner and was helped a lot when we needed, in terms of sizes of machines.

Very worst customer service
I used the laundry this eve
Staff worked this evening is very rude to me
She removed my clothes from dryer in halfway and asked me leave with wet clothes and refused to give money back and receipt
Closed 1 hour earlier.

Very poor customer service, rude and unpleasant lady who works there expecially when you come after 6.30.

We chose this place because it was close and our washing machine broke. As soon as we arrived we were welcomed with a rude attitude and was told we had to put our washing in the washing machine straight away if we wanted to get our stuff done on time for the women to leave, even though it was only 4.30pm and they were suppose to close at 6pm. There was plenty of time left until they shut (the wash was only 30mins long). The lady picks which machines you have to use and always says the smallest machines even though we had 3 bags of clothes to wash.

I highly recommend you DO NOT use these facilities unless you want to be made to feel degraded by the lady who works there.

I had to come to this launderette as the one I usually go to in South Croydon had no hot water for hot or warm washes. the Wow Launderettes are chains. So the 2 Launderettes alternate between workers. There is one lady that usually works at the Croydon laundrette that have I been avoiding for MONTHS. I would only come in on days she was not having a shift at South Croydon because she is so unpleasant and rude.

Unfortunately, today I was met with the one thing I was dreading. The very rude, white haired lady doing her shift at a laundrette I never go to. I had no problems with the machines or timings as I am used to that particular lady being very rude about what time you put your clothes in to wash. Unfortunately she was snapping at me at every little thing. She also ignores you when you are standing right in front of her.
SHE will decide when she wants to acknowledge you, and it's only when you decide to walk away that she wants to start shouting "how can I help you?"

I wanted change and I was scoulded at. The machine door wouldn't close and I was chastised for that too.
As I said before, the machines are all fine and they do the job. definitely much more expensive than other places.

So I would say avoid this place if you want to save money and you don't want to be around a unpleasant worker who seems to hate her job/hates people in general. The atmosphere is very unpleasant when she is around. so maybe try to go in when somebody else is doing their shift

Misleading and expensive

On and off, I’ve been coming to this place for around 6~ years. Whilst the attendants are knowledgable, and the property clean and safe with plenty of machines and driers, the experience I have is always fairly poor.

I have two main issues about this place:

1) The washing is expensive, and the drying is quite poor and needs a lot of time and coins to get your load to a relatively dry condition.

2) This place never stays open on the advertised position (see pictures). The attendants always close this place early and there’s never really any warning as to why.

They’ll always say it has to do with covid or ‘tidying up’ before closing time, but they’ve been doing this well before covid and it’s not really ‘open’ if you’re tidying up then, is it?

There are better places to go to that are more reliable, cheaper, and have more powerful driers. Only use this place if you really have to.

My husband put our clothes in to dry this evening and told the lady there that the traffic was bad (due to people queuing for petrol), but he would be back in time to collect them. She acknowledged this and, as promise, returned at 7:50pm to collect the clothes only to find she had closed up. It is advertised that they close at 8, however it must have been closed quite some time before then as there was no one to be seen there, even after he knocked a few times. Our daughter is now without her uniform for school tomorrow. If you advertise that you are closing at 8 then that is when you should close.

The machines mostly work and your clothes will get clean. There is usually someone around to help with change and buying detergent, even close to closing times. Just make sure to bring cash. Note that they will kick you out at closing time, so make sure there is enough time left for the cycle to finish.