Ackroyd Legal

I have just exchanged contracts and I am compelled to write a review. My husband and I said there was no other word except for ‘exceptional’ to describe these guys. Agnieszka works quietly hard to get things done within a reasonable timeframe, in fact, for us, she has got it done much quicker than expected (within 10 weeks). She communicated well with our mortgage broker along the way. We met with Ken Flook last week and he was a character we will never forget and wish we knew outside of work! He is just fabulous! His wicked sense of humour, his honesty, his local knowledge was both outstanding and fascinating, and we left here feeling like we had gained a friend as well as a house. Sounds odd, but you need to meet him! An absolute legend. He also said they do a lot for the Polish community by way of a legal service. A really competitive rate, too! Just brilliant, 1000% recommend!!

UPDATE 12/07/22: As requested, I emailed the address included in the response from Ackroyd Legal on 11/05/22 and still have yet to receive a response. This has become beyond a joke now, and is completely unacceptable. It seems the rebrand hasn’t improved the service. Shocking.

My partner and I used David Ebert LLP (now Ackroyd Legal) back in 2020. We completed on our flat sale and house purchase in November 2020. It has been 18 months of countless e-mails and we have still yet to receive any paperwork whatsoever, including the title deeds. Thankfully, I have managed to check land registry to confirm that the house is in our name, but otherwise we have zero paperwork to inform us of the property and boundaries.
Our solicitor upped and left the day after our completion, and we weren’t informed of this until we chased our missing documents a month later. We were then reassured that we would be contacted in due course. We didn’t hear anything at all.
I have chased David Ebert countless times, even receiving a response from a lady named Natalie when they had changed over to Ackroyd Legal who assured me that someone was looking into my complaint and would get back to me ASAP. This was on the 17th September 2021 and still we haven’t been contacted by any means.
I’d advise everyone and anyone against using this company, regardless of the name they are working under. I am extremely disappointed, frustrated and tired with absolutely zero faith that we will ever solve this issue although I will not give up trying until we have the paperwork that is rightfully ours.

I had a probate filed in June 2019 and am currently still waiting for completion. The actual probate was physically granted 9 months ago but still hasn't been fully explained or distributed. High turnover rate of staff, think I am on the 4th or 5th solicitor working this case, lost count honestly. Little to no communication or explanation as to what is going on. Frustrating and disappointing to say the least, I would avoid this firm at all costs. They have also sent the bill out months ago before any word of completion so that was a nice touch as well. Thanks!

Diane Palfrey, Has been great with our house buy and she is genuine and caring the BEST infact!. Thank you Diane from Ash and Charline

My mother made a will with these solicitors, on her death they couldn’t find the original. They didn’t even seem to care that they had lost such an important document. My mother didn’t have a copy of the will in her paperwork, and so we had to arrange her funeral not knowing what her wishes were.

UPDATE: This is still outstanding!! One of my friend has also told me Ackroyd's were chosen first as solicitors and almost everything ended up collapsing because of the way they manage or rather not manage and sit on things. My friend made the right decision in time to go elsewhere. I have moved in almost two months ago and papers are still not sorted... That kinda sums up the bunch you deal with.

Rubbish, just can't get a response out of them. 15 days after completion of purchase and management company has still not received presales paper proving ownership. Where did they even send it? Without this, I cannot get in touch with them. I have 30 days to do this from completion, otherwise I get charged. 15 days have already passed. So what now?!?

We used Ackroyd Legal when buying and selling our house. We have no regrets! They have been very professional and very helpful. We would especially like to thanks Agnieszka for everything she has done for us. Krzysztof and Zuzana

Our house purchase with Ackroyd Legal (operating under the name David Ebert Solicitors) went through very smoothly thanks to Ken & Aga's efforts. We really appreciated their experience and professionalism in looking after our interests and the prompt process considering the impending stamp duty deadline. We'd highly recommend.