D W Solicitors
262a Wellingborough Rd, Northampton NN1 4EJ, United Kingdom
4.6
71 reviews
8 comments
64RF+VW Northampton, United Kingdom
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Monday: 9–17
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: Close
Sunday: Close
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: Close
Sunday: Close
Unfortunately this good side of the service has massively been shadowed by the lack of administration skill and communication with certain elements of the process. Parts of the process were slowed down by simple things like a name being spelt incorrectly on a form so having to wait for a new one to be sent - this then caused a delay with signing, forms not being included in packs that were sent to us causing many back and forth emails. The biggest headache was when I asked Danielle to check (on two separate occasions) that everything had been completed and all forms were signed as we had a completion date just a few weeks away, I received an email from Danielle informing me she was missing a signed document. This was in regards to a signed plan which we were never informed we had to sign, nor was there any space on the form to sign. To top it off, this was brought up a week before our completion date so it was quite obvious that the times I had asked if everything was completed, the correct checks were not made. This nearly caused us to push our completion date back through no fault of our own. For all of these mistakes, not once was there even an apology or ownership of any of it by Danielle.
Unfortunately we will not be recommending DW Solicitors to friends/family or using them again due to this.
I would recommend Rosie and DW Solicitors if you need them!
Richard kept me updated with progress regularly and always responded quickly, efficiently and courteously to my questions, no matter how trivial, and never made me feel that I was wasting his time.
My Exchange went through smoothly and I completed on my purchase today at 10:00 which was a lot quicker than I envisaged.
If you want professionalism, efficiency and friendliness, DW Solicitors is for you!