Willans LLP solicitors

Mary’s support was instrumental to our purchase. She never missed a detail and was always on top of what needed to be done to ensure we met our deadlines. Thank you for your patience too with all the challenges we encountered along the way with other external factors!

It's always worth knowing the view from the other side when you engage solicitors. As sellers to buyers represented by Willans, I'd strongly urge you to avoid this firm.

The whole way through this process, Willans have struck us as very aggressive and unpleasant. Selling a house should not be a combative experience, but for us we have found it to be so due to their approach. This hasn't worked out well for their client - we ended up paying for far less than we would have for a reasonable firm, but they annoyed us so much we wouldn't pay for anything - so the buyer got stuck with all the indemnity insurances, all the chancel insurance, and all the goodwill stuff, like chimney sweeping and cleaning.

A few examples:
- They demanded we provide a 'sweeping certificate' for our chimney. So I cancelled the chimney sweep, as it was a goodwill gesture to get this done, and their repetitive demands for it meant that I no longer felt obliged.
- They demanded we pay for the buyer's chancel insurance. We refused. They kept demanding this, so we ended up not even giving them access to the insurance we already had in place, which could have saved our buyers money.
- They said they'd only complete after our buyer visits our house - hilarious as they never made this a condition of sale, so they're risking their own buyer's deposit. We are now looking forward to the buyer's forfeited deposit and being able to sell to people not represented by Willans. Thankfully we don't need the sale to buy our next house.

We have felt that the behaviour demonstrated by Willans throughout the process has been unprofessional, counterproductive and immature. It has really tainted the process and left us with no sense of obligation or positivity towards the buyers. In contrast, our relationship with our own sellers is really positive and we've been able to access the house in advance, and they've had it professionally cleaned, and everyone is happy.

We came very close to accepting a gazumping offer due to the behaviour of these solicitors. If you want a firm who is truly client centred, find one that can collaborate, rather than simply be aggressive and unpleasant.

I have used Willans for many years and have always been happy with their service in many departments. However, the service they have given me or rather not given me in the last few months is shocking!
I contacted Simon Cook, Partner and head of Wills, Trusts & Probate and he has not even bothered to come back to me. Attitude starts at the top and permeates down!

After a recommendation, we recently used Simon Hodges for the sale of our parents home.
We can't praise him enough, he was helpful, always replied to emails and phone calls promptly and made what could have been a very stressful process easy. We would highly recommend him.

We used Willans for their conveyancing service when purchasing our house. Héloïse was brilliant. The service we received was efficient and she was always there to answer our questions. We wouldn't hesitate to recommend Héloïse / Willans for any conveyancing needs. Thanks again!

Willians were our solicitors for purchasing a property. Steve Diamond and Kim were fantastic at communicating progress, and managed to complete the purchase for us in only three months, despite there being some additional legal work being required. Would highly recommend their services for conveyancing.

My family have been using Willans for years and couldn't recommend them enough for the purchase of our first house in September 22.

Tina was who saw us through the first time buying process and we couldn't be happier with the service we received. Tina was very helpful when we weren't sure what was required of us, and was very quick to respond to any queries we had, making the process feel very smooth and efficient.

Willans will absolutely be our first choice for anything we require in the future, and we too couldn't recommend them enough.

I have used Willans twice before and both experiences have been incredibly positive. Recently Paul Gordon and the dispute resolution team acted for me in a difficult dispute and gave excellent care and attention in resolving the disagreement. In the past I have also used Steve Diamond for conveyancing, who also gave a professional and friendly service.