Bushey Grove Leisure Centre

They claim to be offering a free one day pass. There is no mention that in order to qualify, you need never to have been to the centre before. I was denied a pass after completing and submitting the form because I was once a member.
I went there today to swim. The one receptionist was apathetic. For some unexplained reason, she needed all my details to charge me the correct price for the swim. Although a long queue was forming behind me, she was indifferent to this. Finally, she had to go off to find a colleague who knew what to do.
When I gained admission to the pool area, I found the showers and changing rooms were filthy. The whole centre is sad and tired, despite its refurbishment a few years ago. Not really to be recommended.

Swimming staff polite and friendly. Receptionist was very rude when asked about changing lessons as my child had been pushed up a level.
Pool area was clean but the interior needs a revamp. Nice to have seating near the kids pool so we can watch as our child learns to swim and offer then support. Lockers are available.

Lots of free parking available as well.

I visit this leisure centre solely to use the spa facilities which I think are great. The saunas and the steam room function well, the facility is clean as are the changing room and toilets. The staff are friendly and polite and always seem happy to help when necessary. I usually visit about once a month but only because I do not live in the area, else I would've become a member already.

So I’ve been attending the gym since July. I have an annual contract with them… since attending the gym I’ve noticed a couple of things.

1) staff aren’t polite or professional. I’ve noticed some male PTs being inappropriate and reported it to management but was met with defensiveness instead of eagerness to make the environment a safe and comfortable place.

2) The place seems to be falling apart. The steam room is always broken, the lockers are temperamental - the lockers aren’t even monitored. Some people keep them for themselves.

3) The pool isn’t cleaned regularly, they believe chlorine is sufficient yet a clean would do it good. My skin reacted to it. I no longer can use the pool for this reason - yet I still pay for it… in this economy 🙃

4) The gym has multiples of some equipment yet lack the most common pieces of equipment. I’ve also reported this and nothing was done.

My opinion - don’t sign up to an annual membership. Perhaps try it for 3 months and make your decision that way. That way you won’t be locked in… like me. I’d like to be free from this place as soon as possible.

Joining a gym can be quite an anxious thing however Lila made my mother feel comfortable and did not push her at all. She explained all the benefits well and it was an easy decision to join thereafter thanks to Lila empathy and attention to detail in giving my mother what she wanted/ needed. She is a great ambassador for the gym, I imagine a lot of people decided to join there based on the experience they had with Lila!

Extremely dirty sitting spaces in Sauna with rotting wood, floor is all the time filthy & slippery and full of hairs. At £14 each hourly session at least expect facilities to be clean. Staff is never helpful and trying customers to pay additional on one thing or the other.

I've been a member of this gym for more then 8 years, and I absolutely love it. After it's refurbishment, its improved a lot. Especially the Spa and Sauna are amazing, with their lovely aromatherapy and salt shower rooms. The classes which I attend, I'm very happy with, as there are more then enough to choose from. Even the early ones I go to are great !
The instructors are the best, compared to the others I've used before at various gyms. They provide us with invaluable advice, when needed.

It's a good gym
Weights and machines are very good and new.
Swimming pool is clean and kept warm.
Has teaching pool for kids swimming lessons
Members locker system needs reviewing. Never enough lockers and the code system means people can lock them open so others can't use them
Showers are often out of shower gel.
The card system means you always need your card with you so if you are going for a swim you need to leave your card by the side of the pool.
Sauna and steam in good condition and works every time I have been but there is no hot tub.
Many classes available included in membership
Price is reasonable. Not cheap but not too expensive.