Leisure at Cheltenham

I've booked 4 Tickets for Halloween themed splash sessions for today, thinking it will something great for my kids. As a great beginning of Halloween weekend. Unfortunately when we get there we were disappointed. Their 'Halloween theme' starts and finish in reception... Please don't expect anything else than usual...

We had two badminton courts booked for today, we've had them booked for 10 days. They've been cancelled due to an "admin error", and they should have been blocked out.

We've had just 6 hours notice that they both need to be cancelled. We've got a group of 12 going, luckily I wasn't in the office today or we'd have still turned up.

Why was it only found at 12 on the day? Surely, if the slots need to be booked out it'd seem a little strange that badminton courts are being booked when they shouldn't be.

If we'd been told a few days ago it'd be completely fine, it's absolutely unacceptable to wait until 6 hours before it's booked to tell us it can't go ahead.

Beyond that, they're not willing to refund us unless we provide our card details over the phone, even though we booked and paid online. Their system allegedly cannot handle refunds. What payment processor in 2012, let alone 2022, can't automate refund requests?

Make sure you take food with you. We were there for competition this weekend and stopped for lunch at 12 noon. How disappointing to go to the cafe and find there is no hot food nor sandwiches. Asked lady behind counter if they were doing more and her answer was NO, she certainly needs a customer care course. If they know they are holding an event with near a 100 people would you not think to cater for them.

I just don’t know where to start. The cafe has some very nice staff, and good prices. I went here for a cube competition in late august. The building is very clean and modern and the Main hall is huge. It’s much better than many other leisure centres.

Such a shame that this lovely 70s facility is so very and consistently filthy in the wet changing rooms, showers, with Health and Safety issues. Often only one LG on to do everything. A reflection of poor management, with zero customer service skills and a plethora of defensive excuses, denial and nastiness. A 'no can do' attitude.

All the lovely / good staff and Life Guards leave!

Dirty, unsafe, rip off. The centre treats members terribly despite ever rising fees. Swimming is the worst. Barely any lane swim slots especially with full length pool and those that remain are over full and lethal. Life guards stare into space. No matter how many feedback forms submitted no one listens. Only thing that keeps this place running is that there is no other indoor pool over 25m around here. Management should be ashamed of the way they treat their members.

When it comes to the sauna and jacuzzi, it's terribly dirty and smells. Tiles overgrown with black dirt covered with hair. No one cleans up after using it all day. Tragedy

Great kid swimming facilities best to go in the week if you can as it does get busy