Swallows Leisure Centre

Had an absolutely wonderful afternoon with my girls. I have 2 confident and 1 newbie. Staff were incredible with them all!! Shouting encouragement, taking time to show them the best route to climb, helping my youngest climb down after she had a wobble and high-fiving all the kids when they achieved!! We can't wait to go again but hoping secretly same staff are there again when we do!! Well done!!

Advertising the Big Open Weekend, no option to book online, you have to call.. Been trying for 2 days now and the phone just rings out.
Sent in a request yesterday for a call back, still waiting.
Terrible administration at Swallows, my son was on the waiting list for months for swimming, we chased it up regularly, ended up contacting Sheppey and he was in with them the next week, much better service. Oddly at the same time a friend returned to live in the UK and contacted Swallows and her kid (same age and capabilities) was placed on a swim class the next week, no waiting list, makes no sense. Very poor service in general.

This place has seriously not seen a Mop or scrubbing brush in months. The changing rooms are vile! There was more mud and outdoor debris inside than out! I actually decided against having a shower as they were filthy. The amount of hair that looks like it’s just been pushed around in the changing rooms and not actually cleaned away was disgusting. I actually felt like I needed to wipe my feet on the way out let alone the way in!

Also, when you go swimming why are people allowed to walk around the poolside with outdoor shows on? The floors were filthy. The lifeguard that was on duty even pointed at the floor to one of his mates and raised his eyebrows and tutted. GET SOMETHING DONE ABOUT IT INSTEAD OF JUST MOANING.

I also can’t believe the cruddy lockers charge you and keep your 20p. What an absolute joke and con.

Won’t be back. Would rather go elsewhere. Just feel dirty leaving there.

Have been treated so nice and all the staff are patient are caring people.. this is great especially when getting back into fitness after time off or health issues. I would recommend this gym out of all of them in sittingbourne. Classes are lovely. They have all the Facilities/equipment you could ever need, very clean, and if you wanna hide away in corner and train you can 👍🏼
Thank you

Dirty/broken toilets, lockers and facilities. Not free parking - you have to pay and then get reimbursed which is a pain in the neck. You also have to spend ages queuing at reception just to check into a gym class. I also wasn't told this on my induction so was confused as to why I was getting warnings about breaching the attendance and cancellation policy. Staff might be friendly but not very useful or well trained. Only benefit is the number of classes they run, especially in the evenings.

My child does swimming on a Saturday morning in stage 1 and his teacher is so lovely. Not to mention swallows allows you to pay monthly! Parking is easy too.

It was very good ,now it looks like they don't care about clients, you can wait at the door forever waiting when they open it for you. Also, not clean anymore.

We only went to soft play and have been before with our 2yr old. Nice big soft play area, drinks and snacks can be bought at the counter, tables and seating area for parents. They also have clip and climb here which looks good. Can park in the library car park (uses Ringo) then its just a 30 sec walk to the centre.

Knocked a point off because its always so hot in there! Almost unbearable in summer