Timpson Locksmiths and Safe Engineers

Went in for a watch repair. Didn't hear back for 6 weeks and turned they were unable to fix it and left it in their safe without bothering to call.
Atrocious customer service - the manager is condescending and the co-worker lacks simple manners. Don't waste your time here.

Highly recommended. I have been a customer for few years now and never had any problems. I would like to praise the guy who works in the shop , his name is Michael. Thank you Michael for the great service! Keep up the good work

Overpriced and not a good service

Service is great but the prices could be better and offers and discounts would definitely add to that

Too expensive and time wasting

First time I’ve ever written a review about a business but I felt I had to after the unbelievably poor service I’ve received from this Timpson Branch. If I could offer a negative star rating I will.

I took my watch here for a battery replacement. I opted for the £28 lifetime warranty. However after receiving my watch back, I noticed that one of the small dials had come off due to the excessive force applied when re-fitting the back.

I returned my watch back to ask them to fix the problem they created. The staff attempted to do so, without success. (Michael)

He then told me he’d have to send it off to head office to fix. He assured that it should take no longer than 2 weeks.

Two weeks elapsed and no word from Timpson. I visited the store once again and met by a staff called Scotty. One if not the rudest “customer service staff” I’ve encountered in my life. Not once did he apologise for the delay nor information he had regarding my watch. He told me it was in head office and should be back next week.

I waited a week and rang up customer service. Greeted by a member of staff called Francesca where the lies continued. I rang her 4 times and each time she told me she’d ring me back after ringing the store to get an update. Never did she once ring back.

I eventually got a call back from a staff called Joanna. So, she’s informed me the watch hasn’t even been sent to the head office in Wolves and there’s ”sometimes a problem with delivery”. Another lie cause no way would it take almost 4 weeks to send a parcel from London to Wolves!

I would strongly encourage customers to NOT take your watch to this branch of Timpson. All this has left a disgusting taste in my mouth and once I get my watch back from them, will NEVER EVER use any of their services again. Please Please Stay away from the BARKING TIMPSON. Also, best of luck to getting anything done via their customer service. More chance of winning the lottery than getting your issue resolved.

Had a pair of shoes resoled. Pleased with the result. Excellent service from Michael. I will return again.

Friendly and helpful staff I had 3 keys cut and all work as they should. You can get shoes repaired here as well