Alsford Timber Ruxley

Ordered over £1k worth of materials for a garden project, waited 3 days for the initial delivery, driver was rude as he didn't want to help lift the concrete gravel boards, boards were 30mm too long ( ordered 1800 and got 1830??) As I had labour waiting I had to go another supplier who delivered the same day, still waiting for the rest of my stuff 5 days later!! Even though was told all but two items were in stock, turns out in stock means at another branch, no apologies, just told they are really busy, recommend you use alternative supplier.

Bit of a familiar theme here. Appears to b more by luck than competence if you get correct order on time and accurately. Made order direct with Ruxley store, told saturday delivery. waited in no delivery. Stopped job. Had to call and rearrange when delivery finally showed up two days later wood was mixed sizes. Useless for need. Next time I need timber I am avoiding Alsford and going HSW or Selco.

Really helpful, friendly, and much better prices and quality then the big DIY stores. This was my first time at a large raised decking. I have priced everything at BBQ and when I went in the Decking was too short (as they dont carry long boards as standard) and all the boards were split and warped. I knew Alsford Timber were close but not being a trades person I had never used a Lumber place before. The guys were friendly and not condescending. I had to make a second trip because I had under estimated the amount of wood needed. They even cut it to size for me so I could fit in my car (had borrowed a Van with a roof rack for the first visit)
The decking boards I brought were so much better then the ones I had seen at the big brand DIY shop. I also found the prices to be so much better too! could not recommend enough!

Delivery booked for 1st of the day but did not arrive until 4.30pm. Order incomplete despite being told it was all in stock. Postcrete supplied out of date and taken ages to go off instead of 20 mins as said on side of bag. If your on a time deadline dont use this company wasted £200 of my money having workman waiting around with no materials

I have been to the ruxley branch for many years and have always found all the staff very helpful and friendly and give good advice.
The quality of wood is good

Decent place with a lot of tools and materials just now they are out of any gardening fences or gates , just to order and get deliver in about 3 weeks

I have absolutely no idea about wood at all.
The gentlemen who work here are fantastic & manage to decipher what my descriptions are & what it is exactly that I need!
Plus the products are really good quality.

Went out of their way to get my order sorted. Great service, arrived on time, decent price