IWood Timber Ltd

I found the staff quite rude every time I phoned to chase my order, promised twice for a call back which never happened. The only person who was pleasant to me was the lady informing me of the delivery day, she was lovely. It costs nothing to be polite to people! Having said that, when my timber arrived, it was perfectly covered and was of superior quality. I was looking for a new supplier going forward but not sure I want to deal with rude individuals seriously lacking in the knowledge of how to talk to customers.

We've placed a few orders of mixed species planed all round timber with iWood. The ordering process is very easy, the timber was of great quality and iWood provided excellent customer service.

Disappointed with overall quality of product, I felt this was nowhere near unsorted grade quality imo, after a few calls & explanations a remedy was finally acceptable (just). Big shout out too the delivery driver though he was fantastic & helpful.

I ordered £1200 worth of cedar on 4th April and was quoted 14-18 working days. On the 14th working day I called to enquire about delivery so I could arrange for somebody to accept the goods and for carpenters to be on site. I was promised delivery on the 29th (the 18th working day). Friday 29th came but the delivery didn’t. I called to ask what had happened and had an incredibly rude lady called Debbie aggressively telling me down the phone that they had done nothing wrong and delivery was 15-20 working days (despite the email they had sent me quoting 14-18). She blamed the transport company telling me a vehicle had broken down. I asked politely for the transport company’s name so I could enquire myself to be told it wasn’t possible to have that kind of information (despite the transport company delivering the wood in a sign written van eventually). Turns our the reason for debbie not wanting to give me this information was that there’s wasn’t actually a broken vehicle but that the lovely Debbie had forgot to arrange the delivery with said transport company. No apology. No offer of a suitable resolution just an abruptly hung up phone. Very profession. iWoods cedar may be slightly cheaper than other company’s but the lead time and more importantly the lovely Debbie’s customer services leaves MUCH to be desired. Buy elsewhere.

I ordered a big load of oak timber with iwood, and found them very professional, fast, efficient and extremely competitive price wise, and the oak was excellent…
And also the hauler they out sourced the delivery to, as I came outside there catchment are.
They kept me updated to within an hour of the delivery.
A far cry from other timber supplies I tried dealing with.
Thanks to all the staff at iwood.
Highly recommended
M H Hodgson

I placed an order using Iwood's very useful online ordering tool. This was really great as it allows you to save different quotes. Iwood staff were very helpful answering a my technical queries. I got my delivery for all items, positioned as I wanted using the companies delivery vehicle and crane. I checked my delivery and found an issue. Iwood was absolutely brilliant in resolving my issue being flexible with options to allow me to complete my project.
As a customer who looked at a number of suppliers before ordering I would recommend I wood as an all round good company who cares about its customers. Brilliant iwood and hope to do business in the future.

My first experience using iwood, fantastic service from start to finish. Product arrived as expected in first class condition. sales team kept me up to date with my order progress throughout. Delivery via their regular third party haulage company who were courteous and extremely helpful at point of delivery. First class service with 5 star staff. we will be using them on a regular basis. Well done Team iwood with special thanks to Debbie.

Big shout out to Anthony who addressed all my concerns during these troubling times. Physically went to iwood warehouse as I wanted to see what I was purchasing. Anthony showed me the difference in wood in the sawn and planed. Decided on the planed. Thank you Anthony 👍