Jura Products Ltd.

Have been working with Jura for 18 months. Very disappointed with the consistent poor service received from them. They don't seem to care for their distributors - & the servicing of machines is also very poor. Products are reasonable, that was what we initially were sold on, but the company is too complacent and inflexible- customer service doesn't enter into it! I sincerely hope Jura improve- they have plenty of good competition who are very willing to help, and offer great machines.

Took our 10 year old C5 Jura machine into Colne after initially speaking to them on the phone. Phone conversation was polite, helpful and friendly.

We were advised that to repair our machine and service it there would be a cost of £199. At first this seemed a little pricey, particularly as our machine is 10 years old, however we now have our machine back repaired and serviced within 24 hours of dropping off.

Our C5 has been given the works, including a new grinder, brew pack, tank lid, air intake, feeder tube, water filter and a service for £199. We are really happy to have our high quality machine back in working order and hope to have many more years of coffee from it. The repairs are also warrantied for 6 months, so an added bonus.

Thank you Jura Colne - you have been excellent to deal with! :)

Superb service from start to finish. Our trusted S9 is now 14 years old and last went to Jura UK for a repair approx 2 to 3 years ago. Well, what a transformation in terms of customer experience in May 2019 - there must be a new team / leadership on board. Thank you, our coffee machine looks brand new!

Called today as Error 8 came up on my machine and then Tray full when it was clean. Spoke to Adam on the phone he was incredibly friendly and helpful and was able to help me resolve the problem by talking me through. Totally restored my faith in Jura.

Our 2012 Jura J9 has been serviced by Jura in Colne several times. Every time our experience with this company has been above and beyond. Our machine recently serviced has come back as brand new. Impeccable service. In these unprecedented times (our machine developed a fault just before lockdown 😫) has been repaired and serviced to a very high standard. These machines are expensive and do need to be repaired from time to time but the coffee results are amazing. Adam who handed back the machine and explained the service to me was a gem. Goodbye instant coffee. Thank you very much.

Nice product but shame they don't know how to use it. Have tried for a year to find out how to change the default strength on a C5 machine from mild to normal and they keep telling me they don't know how to do it. The manual ommitts this information. Shame on Jura.

What a fantastic service I’ve just received from Paul Jones at JURA.
I change my Jura C90 for a Jura Z6 what a machine, great coffee every time.
Once again many thanks to Paul , for his knowledge and customer service.
Regards Graham

My Z8 has been rock solid since I bought it in 2018 and gets a lot of use. Nothing wrong with it, but I love her like a family member so decided to get a service. Jura team in Colne were superb from start to finish and got it done really quickly (two days of instant coffee was hellish!), with great updates and friendly, professional contact throughout. One of the few companies with a great after-sales team to match their superb products!