VitrA (UK) Limited

Lovely bathroom products but unfriendly and unreasonable customer service and therefore I wouldn't order again. Three bathrooms ordered, one sink was misordered by us as our designers or architects mismeasured it. Agreed to take a hit on the return refund, it was unopened in its cardboard box but one TINY tear on the box which I believe was there upon delivery and the return has been refused. Missed the bigger picture, you'll not get our holiday lets now and unlikely to get repeat business from our supplier.

Great product - very pleased with its performance

Worst company ever.
I have been trying for the last 3 months to get a leaky toilet pan replaced under warranty.
I am being lied and fobbed off by customer support.
If I had the choice I would never ever go anywhere near Vitra.

Avoid at all costs

Very bad after-sale service. I am very disappointed.

I am a retailer who recommends this all the time and for the price it good to get such a good quality product. The poor comments on here are mainly linked to the service which maybe down to the shop they bought from rather than Vitra. I have used warranty claims twice for my shop and they were excellent replaced a chipped basin foc which is always a questionable one! Toilet seat no questions asked as it was in warranty period!

I have a new S50 and it stains very easily. I thought this is a good brand but clearly some improvement need to be made here. P.s. have used various brand of toilet before through rented properties and none of them stain so bad.

Delivered there. Nice and friendly.

Very friendly staff and a quick tip