NHS Norwich Walk-in Centre

Came here today as recommended by my local surgery as they were short staffed. The staff at the walk in centre were very polite and helpful and dealt with me very quickly and efficiently. The doctor I saw was straight on my situation with knowledge and sent me on my way with a solution quickly.

I've not had to come here before but my experience was great and I'm thankful to all the staff and the NHS working here.

I was told to use the Walk-in Centre by the duty doctor at my surgery yesterday. I found the Walk-in Centre very impressive. The staff were friendly and very helpful. The doctor that treated me, told me exactly what she was doing and made me feel at ease. Please may we have more Walk-in Centres closer to where I live. A big thank you to all the staff for taking such good care of me. It was so quick, no waiting.

Although very busy on a Sunday morning the centre is efficiently run and I only had to wait 90 mins. The nurse practitioner quickly diagnosed shingles and I was soon on my way with a prescription. Much better than A&E and certainly easier than getting a docs appt!!

The nurse on the door asking people what is wrong, is very rude and quite loud, I thought what was said is private and confidential but no, she likes to broadcast it so everyone can hear. Told me to put my mask on when I'm stood outside as she didn't want to catch anything from me. Absolutely rude! She's tallish, skinny, wears a blue nurse's dress and grey bobbed/shortish hair! She needs to work on her bedside manner!

She makes the place look bad!

I am not able to review the medical staff. I was turned away tonight by what looked like bouncer 19.05. Is 1 hour 5 minutes a long cut off time? I went there because I was unable to get help from my local surgery and I am in need of urgent treatment for a UTI. 72 infirm and turned away from Dr's surgery and Walk-in Centre. I would love to give someone a good review but it isnt going to happen. Just like my treatment. If I end up with a severe infection who is responsible please?

You cannot fault this service. First class. Smooth check in process, friendly and knowledgeable staff. I much prefer to go here than attend my GP surgery which is extremely difficult to get an appointment with.

Amazing staff especially the nurse doing the late afternoon triage on the door today. If anyone doubts NHS staff deserve a pay rise they should spend the afternoon here. We really are blessed in the UK to have such a resource thank you :)

I couldn’t get an appointment with my GP & needed to see someone. I checked the waiting time on the walk in website which was only 20 minutes. Was greeted in a friendly manner & was seen by a fantastic nurse within 20 mins. Hats off to this lot, very friendly & professional.
Thank you 😊