Ravensbury Park Medical Centre

Me and my family have been with this Surgery for a long time, many changes have happened etc but the last few years have been horrible (before the pandemic) I understand that when COVID19 first broke out it must have been a nightmare to deal with new changes and backlogs, however what's the excuse now?
Many issues with repeat prescriptions mainly. We have ordered a repeat prescription for a fragile family member, who requires and is depend on all the medications. She needs to collect them every month, but this time it was the worst. She always kept some emergency packs, if her medicine doesn't arrive on time, but she used all that too and waited another 2 days for it. We had to call out of hours service to get her medication. I can say that not all receptionist are bad, mostly the female employees seem to be understanding and on the friendlier side, but the others... whatever it is pointless.

What is going on with this practice?Have been with them since I moved into the area over 20 years ago. (I know it moved into a new building but had the same GPs). It takes forever to get an appointment! They don't know what days a clinician is actually in! I know Covid caused a lot of backlog but surely by now GPs should be doing face to face appointments again? Wear a mask! It's not difficult! I have a long-term illness which every so often I have to see my GP. We all have a right to see a GP that knows our history so we don't have to keep going through it again! One GP actually asks what we want to do? We're not the doctor! I would give it zero stars but that is not possible.

Would give zero stars if i could they are completely useless, every single month there is always a problem getting my prescription and i have to go a week without them causing withdrawals and god knows what else. Im only under this practice because i was forced to move to the same one as my son when he was born. Completely ridiculous.

Update, they denied my request for my co-codamol that i need desperately because of severe back pain that i have had since i was a child, its in my records. Now i have to wait all weekend even though ive been waiting all week no one thought to tell me this i had to phone up myself even though i was told it would be given to me today yesterday. Absolutely abismal service

To whom it may concern,

I would like to let you know that my partner was rushed on an ambulance to the e and a department in the saint Georges hospital.
The reason why, is because she was bleeding out after she came to check herself the same morning in your gp, apparently the doctor didn't even bother to check what was wrong or check the vitals sign. the doctor just gave antibiotics. I can't understand why the doctor didn't check her properly as she just gave birth 3 weeks ago and had lots of stitches and massive infection during the following week. Imagine that at least you will check the records of your patients just in case something was wrong with that person. She will need surgery tomorrow. I feel that the way my partner was treated wasn't the right one. I expect an answer explaining properly how someone in this state it's been dismissed from the GP.

This was meant to be sent via email... Obviously the email that they display in the webpage is not active or working.

Services use to be good, was never that difficult to get appointments before. 8am Appointment lines open, you call and takes an hour to get through, depending what number you are in the line. By then an hour has passed until you finally get through to reception and no appointments left. And this sadly is a typical day/week. I notice there are lots of empty doctors rooms in this surgery and usually only 2 or 3 doctors on shift. Not good enough really. Try again tomorrow 🤞

I have been in contact with the Practice Manager for 3 months on sorting out medical notes which she keeps Promising to do. This has been October,November,December and we are in January 2022 now and she hasn’t done them yet .Doctors have even informed her as well and still not changed . My medication is the same as well.Now for the last 2weeks she won’t even answer my Phone calls .Receptionist won’t put me through to the Main Partner always saying not in .Surely the NHS ombudsman must investigate this Practice Immediately .

A previous GP of mine diagnosed my severe abdominal pain as "nothing". 2 days later, I was in A&E having my appendix removed.

RAVENSBURY PARK MEDICAL CENTRE IS WORSE THAN THAT!

You can't get an appointment to save your life - literally. The reception staff seem to actively prevent you from getting care.

If you turn up in person at 8am, you can't get an appointment. But you can't book appointments in advance, so how is it the GPs can't see patients?

The receptionists don't turn on the phone system at 8am and then just ignore it when they do. It is really antagonising behaviour - they seem like the last people who should be working customer service, especially when those customers are unwell and desperately seeking aid.

Would've given negative stars, but the lower limit is 1.

I would like to give 0 star but can't. The most horrible, careless, unprofessional surgery I ever seen. You need a skill to get an appointment and when (and if) you have, you will face the most careless doctor in UK. One of the receptionist is so lazy and rude that's it's unbelievable ​she has a job. I had this surgery for 1 year and I am going to change it soon, just the time to let my baby have the last immunization ( also the immunization story was tragic). Horrible service