The New Medical Centre

I called the New Medical centre today, where I have been a patient for 16 years. I am so upset about the way I was spoken to by the older receptionist. She would not let me speak. She kept saying that the other receptionist should not have given a time for a call back. She was so unprofessional. It would seem that bullying patients also includes bullying younger members of staff. I never write reviews but I think people and also the staff at the practice should be aware that this receptionist is a law unto herself.

I have never met such unhelpful receptionist that have no interest in your issues and only actually look at you and respond when they have finished their own social and personal conversation and they wonder why patients get annoyed. Frustrating is an understatement.
Forget trying to get through on the phone as after trying to get through after 6 hours I gave up and went to surgery to eventually be told their busy and can’t book over the counter.

The new medical centre has been my GP for many years and I am disgusted with the way they have treated me and my family. My father was diagnosed with stage 4 colorectal cancer after Dr Ola told him he was exaggerating his symptoms for months. I was recently requested a stool sample after experiencing unexplained weight loss and blood in my stools. This was very scary for me considering my family cancer history involving the bowels. After a week of anxiously waiting for my results I decided to call the new medical centre and I was told by the receptionist ‘your results are normal’ I asked the receptionist why I wasn’t contacted or provided my results.. her response was ‘we only contact you if it’s positive’. This practise doesn’t care until you’re dead.

Had a phone call from the practice today regarding an appointment I have from one of the rudest people I have ever spoken to. Her name was either Cindia or Synthia I didn’t quite hear from her bellowing down the phone at me. I would of asked her to repeat it but at this point she had already appallingly hung up on me. 20 minutes later I went into the surgery to solve the issue and the lady I then dealt with, I didn’t get her name, was more than happy to help and was very bubbly and couldn’t do enough to fix the problem. In all honesty its what you expect when someone is in a job role that is customer/patient facing. 5* to the lady that helped me.

I came back from holidays i am not feeling well i went to gp to take sick note but receptionist said she cant help me i need to call 111 and get sicknote ,i asked about econsult as well as on enconsult I couldn’t find the gp name, but she refused to help me. And i am unable to ho wirk feeling weak and having stomach problem

I would just like to say Thankyou to the staff at the New medical Center they have been really helpful and understanding to me and my family recently. Dr Akwenuke has been nothing but kind caring and efficient. The reception staff are also very kind and helpful :)

I have recently joined The New Medical Centre and they have been fantastic. My partner and child have also joined. Registration was quick and efficient online. The eConsult service online is very reliable. The Doctors and Nurses are very polite and helpful. A special thank you to Mrs Cecelia (the nurse) who called me late in the evening to ensure I got the care I needed and she was still so pleasant and joyful when we spoke. Thank you

Hi, well what can I say!! I phoned at 11:00 am the reception to advise that my 99 year old mother with mobility and many other issues has some problems with her legs that really require to be seen professionally. Given the pressure on GPs I asked for a nurse to attend. I was assured that they would talk to the nurse and call me back to arrange a visit. Guess what? Nothing!!! My mother is 99 and deserves more respect. She doesn’t call on them with finger ache as some do and to her calling for help is failure!! You really need to reevaluate if you are providing the care you should or is it that when someone gets to 99 they aren’t worth bothering with. I am sure Dr Edison would be horrified at what is happening in her practice! Shame on you

So not only do they not respond to calls but also take 3 weeks to respond to a review after the matter has been resolved. Isn’t hindsight a marvellous way to make you look good!!!!!