Jubilee Health Centre

Just been for a ultrasound scan due to having pain in my lower abdomen, and not overly happy with my experience. Firstly I had an external scan which was very uncomfortable/painful it felt quite rough and made me feel very faint and sick so after I politely explained I get a little faint with things so could I have some water to prepare my self for my next scan to which I was told we have no water and was offered no help to which I then said could I just have 5 minutes as I was about to drop, And then was hit with the response "Well im going home soon" "did you just want to rebook" i had to go back to the toilets and splash cold water in my face for a while to feel ok enough for the next scan. I felt very uncomfortable not a good experience!.

Very disappointed with the musculoskeletal team. They delayed an MRI for months and now I have both hips with osteonecrosis. Physios are more with the role of counseling than a proper assesment and investigation. Making a formal complain. They don't listen to the patient. This is one physios comment. You might don't want to know what the MRI says. Are you sure you want one? And I had to beg. Awful practice.

Do the Doctors actually follow up appointments, blood test results. The receptionists are rude and you are expected to explain to why you want to see a doctor. Also I wanted to make a complaint to the practice manager but was told you can't speak to them on the phone only by email, is this because they get so many complaints. This practice has gone really downhill since Dr. Hillyard retired.

Very unprofessional staff. Tried to call in to book my appointment multiple times and they keept saying its fully booked and they cannot book appointments in advance even when I was calling at 8. I was actually having difficulty to breath in and out the doctors prescribed me some spray, and that is no good.

Rude reception staff and they are extremely unhelpful and seem annoyed when you ask them questions. The doctors and nurses are good just ruined by the very rude reception staff

Very capable staff and well positioned near bus stops and car park.

My father has severe depression and clinical anxiety and, one day, he went to an appointment once in order to update his prescription. He had to take me with him because my mother was at work and I was only about 2 or 3. He began speaking to his doctor about how he'd been feeling and I knew he was going through a rough patch at that time. He began to have a full on meltdown: bawling his eyes out, shaking, hyperventilating ect. And the doctor just stared at him and I had to go over to him and hug him so he could calm down ever so slightly. At the end of the appointment, the doctor wrote that his prescription and diagnosis needn't be changed and that he "got a bit tearful".
I have severe anxiety and BPD and when I was 11, I went to the doctors because they were sure I had severe anxiety as they saw the exact same symptoms as my father has. The doctor asked my parents to leave and when they did, she kept blaming them for how I was feeling. She kept saying things like "Its your parents fault you self-harmed, right?" "Dont worry, theyre not here, theyre not gonna know what you tell me." But, in actuality, it was the result of being bullied for over 7 years and my headteacher being too concerned about the schools reputation to do anything. At the end of the appointment (and after having a huge mental breakdown, begging for my parents to come back in, and the doctor not allowing it) she diagnosed me with mild anxiety.
(TLDR) Long story short, this place is a dump and should be shut down immediately.

I saw Marcus and Andy from the MSK team and received a very thorough examination of my knee/ankle pain following a football injury. I was reassured that imaging wasn't necessary and then given a rehab program to strengthen my knee.

Andy and his team are very knowledgable and are an asset to our local community. Thanks guys.