Tamworth House Medical Centre

The doctors are real nice but there been times im waiting over an hour in waiting room not really acceptable, however like the rest of the reviews the receptionist really have no manners and very rude when speaking to you. There a new one with a foreign accent absolutely rude. I think the manager of the practice needs to really look into there workers if multiple people are saying the same thing rather then say write a letter

I wish I could just give them 0. What rude receptionist they have at this surgery! Its been 2 weeks since I’m trying to book an appointment and I have been calling since 8:00am the only response I have gotten is oh we are fully booked for today! And they have been so so
Rude that one of them just hung up without even trying to listen to what’s wrong. Absolutely rubbish!

Some of the receptionists are rude and I don’t think they should even be working. Most of these reviews are targeted at the receptionists and makes the whole GP look bad. Whereas the doctors are very nice and they help with your enquiry and problem. The receptionists need better training and need to know how to speak to patients over call. I’m only giving 4 ratings because I had a good experience with the doctors and how much they have helped me and my family.

I would just like to say that my daughter was seen by Doctor Bell for asthma and everything she has done for us has been a big help ! what a amazing Doctor she is she is a asset to the medical world I’m absolutely gutted she is leaving this surgery the nhs is full off amazing people and Doctor Bell is outstanding !!! And the lady’s on reception absolutely lovely too
My vist was 14/07/2022

How are the reception staff able to get away with such appalling service? Seriously, you would think they reviewed comments and take appropriate action. Training is needed on how to speak to patients and general human interaction (maybe even a smile). We are human beings, not a conveyor belt of robots to get through as quickly as possible. Such a vast difference between the actual GPs and those at the reception desk.

Was great when Dr Hollier and Dr Williams were there. I was a receptionist at Rowan Road donkeys years ago so know how it all works. Unfortunately, there are two extremely rude and bored older receptionists who are always unfriendly and unhelpful. Complaining to the practice manager about them (twice) was pointless, as nothing changed. Fully understand all the complaints on here. At Rowan Road, we had to attend courses regularly to make sure we knew how to treat people. Tamworth House needs to force this on their own uninterested staff! I changed surgeries because the staff are so awful and nothing is ever done about them.

The receptionists at this surgery, like others have said are rude, have an attitude or extremely patronising. I’ve been going here for years and always dreaded who I would speak to when calling the surgery. As of recent I noticed they hired a new receptionist who seems lovely and is black! There was no diversity in their staff so this is good to see at least. There was one maturer receptionist who wore glasses on her nose tip who I despised because of her attitude. I hope she’s left.

Unfortunately I can't give them a ZERO.
Had a burning in my chest and I put it down to heartburn. After 4 days I went to the chemist and got a load of Gaviscon. Not working I went back and the chemist told me to go next door (the surgery) and get an urgent emergency appointment. When you go to this medical centre, you are greeted with a rude receptionist that isn't bothered and makes you wait 5 minutes. Half listening, wanting to know what is problem is? She than tells you to phone tomorrow at 8am. So I left. I stopped again in the chemist and he advised to phone 111 or go to A&E. When I got home my wife was infuriated and call the surgery and got the (only) same receptionist. She told my wife "I just spoke to your husband, can I speak to him.
No hello, " didn't i tell you to phone tomorrow at 8am". She eventually, begrudgingly gave me an appointment for the following day at 10.30.
Meanwhile my son was on his to 111. He passed me the phone and I spoke with a nurse. Within 90 seconds she told me this serious, a doctor will call me shortly. The doctor did call and it took him less then a minute he the seriousness of my situation and advise me to go to A&E urgent. They rush me though and diagnosis that I had suffered a "substantial heart attack". This could have been avoided if the receptionist could have been bothered. There want to know everything and they are not the doctor. There is no duty of care.
The doctors, if you get an appointment are great.
Note to the Doctors. These receptionist are the face of your medical centre. Why do we have to explain the reason why we need to see a doctor, are they nurses. Why do we have to give them our medical history? Is it not confidential?
I will be moving from this surgery as soon as I'm better. It's unfortunate as I have been with them over 30 years.
The doctors did phone me the following day (after I was admitted to hospital), he sounded worried at the way treated by one of his receptionist and was very apologetic. He said to call him if I need anything. Since this event I have tried many times to talk to a doctor with no avail.
Sorry for the long review but I feel any new patients need to know. Regard Raj