Premier Medical Centre Wembley

I had quite a few medical queries in relation to my mother. I was kindly assisted very well by Kavita who managed to sort and arrange appointments for my mother. Thanks Shital

The best GP Practice I have ever known.
I don’t even know how to put into words how grateful I am to be a patient here .

The GP’s who are in charge of my care ( not sure if I can put there names ) are amazing with taking time with me and listening .
I really do feel cared for and like a human . I’m not just another patient to them it’s just a lovely feeling especially with all my stuff they have never made me feel away or like I’m to much .
It’s very hard trusting a Dr when your known for having “complex” needs and several conditions but I have had l no problem with that at Premier in fact through there support I found my true self and regardless of what I have I know who I am now which hard really help my self regulation.

The reception team as well are one in million again I’m not sure if I can say names but they are very diligent with taking down what I have said and they are very caring . I was feeling really low one day and just after speaking to R***** I felt so much better she breathed with me over the phone and got me out of a really difficult time .

The Nurses as well are great they always explain what they are doing step by step and answer my questions they even clarify meaning of words for me .

All in All it’s a great place to receive care , a truly divine group of people proving an amazing service . Feels like a real GP you know.

I have been meaning to write this review for a while because everyone really needs to know the hard work and dedication of the people in this practice just wow .
Thank you all for taking such good care of me even when I can’t it really means a lot that does to me .

Warmest Blessings

There are some things that are bad with this Practice, hard to say who's fault it is, but I feel disappoint. They should tell patient that they always giving 10 minutes appointment, unless requested longer. I was just told it today. I have never got opportunity to explain all my health issues, because I was told by doctors that they have another patient and I need to go. I have never felt so disrespected. coming for 55 minutes in one way just to have 10 minutes appointment when doctor is telling you that you need to go and you can not get all needed information to help yourself. I especially took day off to have this appointment...... :( :( :( . That left my frustrated and angry at this Practice. One of the worst experience with healthcare in my life if not the worst. This practice is not giving information that patient needs they are thoughtless. They do not have approach "can i help you with anything else" or "I would recommend you to do this or that so you would be able to get help quicker". Half year ago when I was depressed the service of this clinic was making me suicidal. I do not want to say anything bad about the Doctors, I think the problem in this clinic is management and how it operates.
This clinic should take more informative approach to the patient so they would now how to look for help and where to go.
Telling them information they need and asking how long appointments do they need.
It is stupid to assume that a patient that comes first time to the clinic needs only 10 minutes.
Failing to provide the necessary information about how clinic operates is shameful. It causes a lot of distress. Because of it Clinic look very unprofessional. No matter how good are the doctors or equipment is there, if they failing people that much for many many months.
I hope they will implement changes that will make this clinic professional.

By the way I am a student and I was send a message on my phone 7 months ago saying in short "please rate us otherwise we might stop giving our service at university". Obviously I gave 5 stars, but now I regret it.
I think sending messages like this to students is unethical practice that is making higher score on google for this clinic while they should have it much lower.

Excellent health care Practice. Mukesh, Reshmi and Dr. Notaney have always been professional and supportive to us as a family and actually listen to our health concerns which with regret, we didn't get from our previous Gp Surgery.

Worse GP SERVICE EVER, they book an appointment then cancel it when you turn up at the surgery. Also the call back is 48hours after you make been given an appointment what a lot of rubbish

The staff are always welcoming and friendly. Whenever my family is requiring any help or advice the staff are are always there to advise on the best course of action. A special mention has to go out to Rashmi. She is knowledge and understanding of the needs of the patients. She has that calming sense and makes you feel at ease. She is a tremendous asset to the Practice.

If I could rate a 0 I would. The amount of times I've been without crucial medication is a joke! Order 7 days in advance they say and still don't action it - if I order before they cancel my request. I've been without my medication for 2 weeks now and they're refusing to help or find a solution. I will be changing GPs quickly the lack of care in this medical centre is appalling. I've written many emails and compliant and they get ignored.

If you don't care about your health definitely go here. Otherwise stay FAR AWAY!

DO NOT REGISTER YOUR CHILDREN TO THIS GP!!!!
My one year old daughter it’s been suffering of a lung infection the past 2 weeks after so many attempts to get an appointment, they called us in and a doctor prescribed amoxicillin on Wednesday the 14th December, without even examining her properly and with such a rush!!!
On Saturday the 17th December she developed a very bad skin rash and also very high fever, I tried to call 111 but no clinician called me back!!! I called this GP first thing in the morning today Monday the 19th December explaining the whole situation and they only asked me to provide pictures of the rash and told me that a doctor would call me back… it’s 10pm now and NO doctor has called me !!!!
How can a surgery that is supposed to care for people’s health can IGNORE a 1 year old child, with high fever, taking antibiotics and with a bad rash all over her body ???? How is this acceptable ???? WORST SURGERY EVER!!!! Avoid this GP, avoid avoid avoid!!!!