Coldharbour Surgery (Lead GP- Dr. Baksh)

I have been at this surgery for many years.
I have never had any trouble getting an appointment .
If they are full they will do thier upmost to find an alternative appointment for you.
Receptionists are friendly and helpful especially Sandy ! She goes way and beyond to help the patients.
I would highly recommend this Surgery.

WORST SURGERY IN THE WORLD... PLEASE AVOID
This is the most negative comment I have to ever write...
My wife is pregnant in 34th week and we have received the worst care that I could expect...
Where should I start from:
We had to do some tests and we were prescribed antibiotics multiple times during the pregnancy. (nothing wrong with that) After the last antibiotic she took at 33 week we went to leave a sample and ask what to do next. Without having any sample results she was asked to get another set of antibiotics... imagine you are in 33 weeks and you are asked to get more antibiotics without having a paper showing that there is something wrong with you. We still went to the pharmacy of their choice ( twice ) which was closed permanently ... thank you for wasting 40 mins of our time going to a pharmacy that is no longer working. I wish they understand how hard is for a pregnant lady to move around during covid times and to go 3 times to pharmacy and 2 times to GP for the same thing... then we went to another pharmacy and the lady on the counter was shocked that there is prescription in 33 week without any actual results... we got the antibiotic and agreed not to take it until results are ready in the next 1 or 2 days...guess what... my wife kept calling them everyday and the results were not ready... today after 8 days it seems that they have lost or messed up with the sample and they are asking her for a new sample.. THIS IS NOT ACCEPTABLE for a pregnant lady to go through this stress... the lady at the pharmacy counter was also like.."do you pay for everything, don`t you have a pregnancy exemption card" and we were like "no... our GP never told us anything like that even exists"... anyway long story short... avoid at any cost... as the experience we are still going through is stressful and I can`t agree that I should not be able to receive basic care that we are all eligible for... As a pregnant lady in 34 weeks I would expect my wife to get at least a little bit of priority where someone different from reception can stand up and resolve this drama...

The service just getting worse, so difficult to get appointments nowadays, hardly to get prescription even it’s on my regular prescribed list. All the doctors and staff are nice, but the system needs to be immediately.

If you could give zero stars I absolutely would. This surgery is disgusting, the staff are rude and unhelpful. Trying to get an appointment is like trying to win the lottery

Worst surgery ever since joining everest health group. Not been able to get an appointment in over 3 years

I see alot of negative comments but my personal opinion is I have had nothing but help from reception to nurse and to my favorate doctor baksh. I joined the surgery when I was 26 and I'm nearly 50 now and never had issues with the staff or the doctors. I sometimes think in some cases people expect more than that's possible from the surgery and need to realise that they can only do what's humanly possible and to have respect and patients (pardon the pun) with them or anyone else you will normaly get more help and as I say this is only for certain people not all.

It was poor before Sherard Road ‘merged’ with the practice but essentially, an historically awful Sherard Road practice has taken over Coldharbour surgery.
Expect to be re directed to 111 who then have to direct you to the local A&E for a GP service because of no appts slots and a reluctance to physically see anyone. Reception staff are lovely but should not be triaging medical conditions.

Worst GP I ever seen, I booked for flu job to my wife. They said you are not entitled for jab after waited more then 40 minutes.