Prestbury Medical Practice

I have been a patient here for over 30 years,. It used to be great but now it's beyond words. There is more chance of Jeremy Corbyn headlining next year's WrestleMania then there is of getting an appointment.

They run this ludacris system where you have to ring up on the day to get an appointment even if you are number one in the call queue there is still no appointments available

I have actually turned up at the practise and been there are the doors opening and I am still being turned away

So if you were the first person on the phone and the first person at the practise how can there be no appointments??

Yet when you ring up and ask to speak to your own GP you are told his calendar is booked up for weeks in advance! how can that be possible remember you can only make appointments on the day so therefore it's impossible to have a full calendar in advance

This practise has just become an absolute shambles

Booked an appt this morning for 330pm (3/5/22). Arrived at the surgery just before and checked in with the receptionist. By 4pm still not seen the doctor so went back to the reception desk to ask how much longer, to be told abruptly by the receptionist that the doctor that we should have been seeing was no longer available and that we would have to see another doctor but they could not say how long the wait would be, but it would be this evening!
I asked the receptionist why we weren’t told this information on arrival and she just shrugged her shoulders. I then asked why it took me to walk over and ask what the delay was instead of her getting off her lazy backside and come over to inform us, to which she couldn’t provide a reasonable explanation either.
I found her to be ignorant, lazy and rude.
When we eventually saw the doctor she was lovely and apologised for the behaviour and attitude of the receptionist, but really the doctors should not have to be doing this.

My Steven worton and my doctor should be phoning me today called two put he don't stay on the phone long long enough for the ring on the phone to work
I keep on getting missed calls.
normally doctor are good and normally it's the staff are alway the problem.
Had my first ACCU CHEK Instant test from my doctor.
My blood level over 5 days testing from 14 down to 7 went well today got it down too 7 but had to go vegetarianism.

I had a microwave oven accident today l try to make a appointment with my doctor surgery but they had no slot for me to see a nurse so l had to go to A And E at the hospital the nurse said to have the bandages removed and new one after 3 days.
Phone the doctors again and they had no slots again to deal with this but receptionist
said that the Phoenix surgery.
after talking to the woman she told me that they're doctors surgery was on the opposite side of Wolverhampton.
One of the things that doctor surgery love to get wrong is losing my repeat prescription.
If and when you can get the Prestbury Medical Centre to pick the phone up after waiting 25 minutes or more and get a appointment it's something that we've come to expect from staff.
Just get the feeling that women get treated better at Wednesfield.

The very worst of practices in Wolverhampton. Calling in takes 30/40 mins on average, appointments weeks later, follow ups almost unheard of and don't get me started on trying to access services being a night worker.🤬
I would gladly privatise local gp services as I feel totally robbed of money by having to pay national insurance fees for this

Well these days are difficult enough but when the Dr's are hard enough to get to see and then you need a call back and the Dr clearly lies about calling you. Really what a lob

My girlfriend has been in everyday to make an appointment for herself as she’s having 3-4 nosebleeds daily which is new and unusual. With being turned away she resorted to 111; they then sent the call details to the medical practice where she was told by 111 they’ll give her an appointment even if it’s over the phone, so she called them back and they turned her away again so she went and sat up a&e for 4 hours because the practice turned her away so often.

I had an appointment today, I was called in on time, the Dr was lovely, she listened, I never felt rushed, excellent service , I’m so glad I went .