Mercheford House

Usually very helpful but rang up today as have blocked ear. Have been putting drops in the ear. Cannot see a nurse for a week and then it would be to assess the ear with no treatment! I remember when I could get in within a day or two get the ear shringe with one visit and foget about it! Very poor service now

I take that back. The Surgery rang me and I can see a Nurse today. Great service!!

Shameful and shocking.. went there two weeks ago having a bad asthma attack for a repeat prescription and was told no nurses available to do me a prescription and I was to go back the next day after 5.30.. two reception ladies both extremely rude and arrogant and unhelpful.. I ended up in hospital within two hours!! Disgraceful and I'm seeking legal action against them...

Sent a letter in for repeated prescription. Receptionist very arrogant and pleased to tell me prescription would not be ready until next day. Patronising and arrogant

Do not see doctors very often. Have taken my grandson on two occasions, and on both found the service received very good. Their system of issuing prescriptions whether electronically or face to face is excellent, prompt and works. I also like their waiting room, less institutionalised than many others.
More hyggelig to use my native language.

Awful practice and about to get sued. GP over rules consultants without ever seeing you, The consultants even write to him and tell him x ignores it. Then you get into the NHS loop hole he cant do that, but he did, but he cant so you end up without vital care give this surgery a wide birth or have a lawyer ready.

Awful service, without a doubt every time. You have to fight the receptionists to get to see a doctor (and most of the time they don’t even pair you with a doctor), then you have to convince the doctor that you’re actual ill. Despite having very clear physical symptoms. I currently have a throat infection that needs antibiotics, and they didn’t bother at any point this afternoon to put through my prescription. This is despite the fact I initially asked them to triage me yesterday and they didn’t bother to call/record my number correctly. So my infection is getting worse and worse, when I already struggle to drink and can’t eat solid foods, just because they can’t be bothered to do their jobs.

I wish this was a one off occurrence, but it happens every single time I get in touch. I’ve had recommendations from other doctors, that have been shut down by the receptionist because the other doctor told me to get a referral from my GP, when the receptionists insist it had to be from this doctor I had no way of contacting. So I’ve had to go without referrals simply because they wouldn’t assist me.

I’d highly recommend joining literally any other practice in the area, because Mercheford house is a complete mess, and it only gets worse

By far the best surgery in March ok so there could be improvements to process but they serve their patients adequately

Can only speak as I find. Having moved from Riverside (don’t get me started) I am amazed at the competency and smooth attention to any occasion I have required intervention.