Olive Medical Practice

a great practice providing efficient care. easy to access appointments and the doctors take their time with their patients providing thorough care, especially Dr Zaki. they listen to your concerns and meet expectations, would recommend to all

Terrible service. I'm writing this on behalf of my severely asthmatic mother who must stay on the phone for well over an hour just to request to see a GP. Aside from that they make it incredibly difficult for you to complain. Notice the only contact is by phone so they hope you will give up. No contact email address. Appalling and shameful - You have a duty of care to your patients Olive Medical Practice, and you are letting them all down by ignoring these reviews. I have no doubt you may have staff who genuinely care but your ignorance and silence about the issues your patients have been complaining about for years is deafening! You are letting your few genuine staff down badly.

Although the whole world is aware corona virus vaccination was a gov depopulation scam in breach of the nuremberg code the receptionist at this surgery are still handing out masks and expecting you to wear them.twear them. They fail to pass a message to the doctor even if its an emergency. No manners no respect disgusting patient care.

This is by far the worst surgery in Blackburn for appointments
If you call early in the morning...
you can be 12th in a queue and can be waiting 45min at a time if the phone doesn't hang up on you that is
When they finally pick the phone up
You will get a phone call a appointment a week later
Absolutely shocking 😳

Been ringing since Monday it is Thursday now and keep getting told to ring earlier for a appointment but they don’t answer for 1-2 hours when I ring at 8:30 and even then are still saying they are fully booked. WOULD NOT RECOMMEND WILL BE LEAVING THIS PRACTICE AS OF TODAY

If I could give this GP Surgery a minus star, then I most definitely would.
I have rang this GP Practice eight times in the last two days (have my call log as evidence), and I have completed two online enquiry forms (texts as proof).
I first rang this GP in November when I was unwell (I sadly can’t recall how many times I rang them but I remember it took me 5 hours to get through to someone) - A lady answered the call (who spoke to me VERY rudely may I add) and told me that she had booked me in for a phone call consultation… she also said that if I didn’t receive a call, then I had to call the following day at 8am to try and get another appointment. Ridiculous, I know. Did a doctor end up ringing me? No.
Yesterday I rang the GP 5 times and waited 2 hours to get through to someone… I finally spoke to a young gentleman at 2.35pm and obviously there were no appointments available at this time. The gentleman told me to fill out the online enquiry form at 6am the following day or to call back at 8am - I filled out the online enquiry form twice and awaited for the GP to contact me via a phone call or text. I received one phone call from a receptionist at 3.49pm which I missed. I called back straight away at 3.51pm and a further two times until I got through to a receptionist at 5.45pm - I was waiting 15 minutes despite being number one in the queue. A lady call Humayra answered my call and spoke to me very rudely, she lied to me and said that the doctor tried calling me once and that the receptionists had tried calling me twice. I told her that the text I received from the surgery was of no value and the doctor had not even bothered to respond to my symptoms and enquiry with any guidance… she told me to ring back again at 8am the following day for an appointment.
A never ending cycle of constantly having to ring this surgery to chase up concerns with no action taken by the receptionists or the doctors. I have no idea what the practice do with their money because they really do not care about their patients. I have no idea how they are rated ‘Good’ by CQC - an absolute joke.
If you’re working as a receptionist or a doctor/nurse in healthcare, your main priority SHOULD be your patients. Your patients should always come first and this surgery needs to start learning how to treat us with care and respect. You shouldn’t work in healthcare if you’re just doing your job for the money - patients should be valued.
This surgery has been run in an appalling, disgusting, and inhumane manner for many years now - soon this surgery will have no choice but to shut down.

The reason I am giving 5 star is because the first time after a long time a receptionist someone new was so friendly and polite and greeted me wit a smile you know who you are this 5 star rating is for you

Health is more important, they don't care about your health not give appointment if book said doctor will ring you been 4 times no one ring don't think they have any doctors in GP, then staff said we done our job not our mistake doctors not available so cant do any thing, book child appointment with nurse when in the surgery they said nurse not in or been cancelled waste of time,
Then they said you can change your surgery we have no problem very bad service
Don't waste your time they not going to deal you this surgery will close as they playing patients health, change the surgery no other option.