GP - Blithehale Health Centre

I’ve had a few experiences here, once personally and once escorting a neighbour in crisis. Both times the GP’s were warm and friendly and especially the second time went above and beyond to help. The welcoming culture seems to flow throughout the practice, from doctors to nurses, to receptionists.

Had my father who's disabled and frail as their patient. Even though he was disabled and living alone, the GP expected him to attend their surgery and always reluctant to visit him at home. On their system, they don't even have as disabled! The surgery relatives to bring him to the surgery, even when we live in a another borough! Be warned if you're elderly or disabled.

My god. The don't give a hoot attitude from these people is off the scale. 4 days I waited for a doctor to call me back even though I clearly stated I had an infection (which can kill) and all I needed was antibiotics, 2 of those days were Saturday and Sunday, which they are closed. Even more reason to call me back on the Friday knowing this. The blasé behaviour is shocking. Another time a doctor Yu called me back and when I was telling him my symptoms, he said, oh something else you got wrong with you. Next time request a longer appt. Yeah.

Confusing information given. Arranged a test for blood pressure on the phone yesterday morning, due to be today. Was then rung back by reception and told I would be having a phone call appointment next week to discuss with the doctor what tests actually needed to be done. From that, one would assume the test for today had been cancelled, as why would you have a call to discuss what tests need to be done, if they have already been done? Now I have received an SMS telling me off for not attending todays appointment.... some clarity needs to be given when having someone call you 3 times in one day.

Calling at 2:45pm on a Thursday to book an appointment, am the only one in line and no one dignifies to pick up the phone for more than 5 minutes straight. Had to give up in the end.
Not sure what unprofessional receptionists are working at this Health Centre but they really need to be doing their job especially now that so many people need the NHS.

Absolutely disgusting. I wanted to speak to a receptionist but on 6 occasions they cut my calls before i even speak and when you finally speak to a receptionist,now turn doctor and bombarding you with medical questions not knowing that there are issues that i don't want to share with a receptionist.Frankly it is fair if they should get paid the same amount like doctors.
Seriously the worse part is the tone of their voices which is not fit to treat humans like that.Disgusting service.

Staff are kind and the online system does work. I have used more than 5 times and always when I requested to speak to a doctor a experienced practitioner called back and helped me out. I am grateful and don't change my GP.

Most disorganised and careless GP practice i've ever had the displeasure of using. Their carelessness is actually harmful to patients physical and mental health, they will refer you to the wrong facilities and supply the referred teams with incorrect information even if you have supplied the correct information.