Tudor Medical Centre

If I were writing this review only a month or so ago, I would probably have given 1 or 2 stars because it used to take me FOREVER to get through on the phone and I have previously experienced rudeness from the staff on the phone too. I don't know what's changed, but my experience these past couple of weeks has been vastly different! An appointment I urgently needed was rearranged to a week later when I would be on holiday. When I called up about this, I got through quickly and the lady on the phone (I didn't get her name) was so helpful in rearranging it for me, liasing with the relevant people and keeping me informed throughout. She was so accommodating and understanding and I'm very grateful to her - Tudor Medical Centre is lucky to have her! And then all the staff at Owen Road were so polite and friendly - I've had a positive experience with the reception staff, two doctors and a nurse just in the past few weeks. I don't know what's changed but it's definitely changed for the better!

The receptionist who took my call listened and was empathetic. She recognised the urgency of my situation and did all she could to help resolve the matter. She, kindly, called back to update me and give additional advice. This was the best service I've received from you in a long while. Thank you.

I would like to highlight that we had a very bad experience on the 20th august 2022 due to the lack of communication and initiative by the receptionists. However we were seen by nurse Ricky who was extremely helpful and ensured that we were assisted. She went out of her way and beyond to save us coming back for another appointment. She was very understanding and extremely nice and I would just like to say thank you for all her help.

Absolutely fantastic Practice, staff are amazing, Practice clean,friendly and efficient. I saw Dr Fletcher who has been brilliant beyond words. Second to non service, this surgery went above and beyond to help me. Huge thanks, Nick

Brilliant service I have received today for my 2 year old , not the normal receptionist I see but the staff and doctor today were very professional and helpful .The receptionist did his best to accommodate my daughter to get an appointment and answer my questions I had . I’m not sure of the doctors name but she was lovely and patient with my 2 year old even after getting kicked by her as she has autism. Thank you so much to the staff on duty today 😁

I cannot thank Sue and Carol on reception enough for making my visit to the practice today such a pleasant one. Sue was very helpful and understanding and the atmosphere was extremely welcoming. I also thank Dr Fletcher for seeing me at the end of surgery. This was my first visit since the pandemic and I was impressed.

Would happily give 10 stars if I could to the lovely Reception staff at Tudor Medical Centre. Very helpful, courteous and understanding of my situation. Efficiently sorted everything in a matter of minutes. These lovely ladies go the extra mile to be accommodating and respectful and the service they provide is greatly appreciated.

Recently had to visit the doctor due to my sons ear infection. The doctor went above and beyond to ensure he refived the right treatment and medication. They were very busy but she took her time attending to my son. Thank you for your outstanding service.