Hillside Medical Centre

I am a new patient to the surgery.

I have had a great experience from start to finish been welcomed into the surgery by Mandy the receptionist who is always smiling and willing to help.

Dr Ali is a fantastic knowledgeable GP who I would completely trust with my life and I appreciate his devotion to his patients.

The GP surgery itself is well presented, very clean and makes you feel at ease when you visit

Thank you all so much!

I usually attend this practice’s other surgery (Adam House, Sandiacre) which is excellent in its own right but I didn’t expect that such a high standard there could be repeated at another surgery; I need not have been concerned. Both practices offer superlative service. Appointments are quick and easy to make and waiting rooms are clean with plenty of room to sit. Seeing the doctor at the appointed time was also impressive. I’m really not sure what more could be done to improve the service... perfection is hard to better!

I am the chairperson. of the Hillside and Adam House Practice patients’ group and a patient for over 20 years. The standards and experience of patients,at both surgeriesa, is always judged as being high from the patient surveys we carry out After my last visit I rated my experience as five star in all aspects of my treatments However, I have just read a one star review from somebody attending a hair clinic at Hillside run by a company who used to lease part of the building.This company had nothing to do with the Hillside NHS surgery and the service offered to NHS patientsr from the doctors and other staff. The review is listed under Hillside Medical Centre but does not apply to the NHS Patients ‘ provision at Hillside.

I am writing this on behalf of my partner who is recovering from cancer but was displaying some new worrying symptoms , and was seen by an Asian lady doctor at the practice.
During the consultation the doctor seemed reluctant to become too involved with diagnosing my partner . He said that it felt as though she didn't want to against the consultant but never suggested contacting them to bring the appt forward.
She was more concerned about the large number of e- mails that she was receiving than dealing with my partner.she did however proceed to apologise for being distracted. I would have thought that her priority would have been to see and listen to the patient and not worry about the amount of e- mails she was getting. She said and did nothing to help him and dispel his fears.
My partner never goes to the surgery because he always feels that there are more worthy people who need the appointment, even though he's been seriously ill.

The doctor was very clear and concise about the issue I have. He clearly has got a lot of experience in dealing with such issues. He was quick to suggest solutions and offered a lot of advise in general. I am definitely going to visit this place again. If one is having any hair concerns, coming in for a free consultation here is bound to be a brilliant idea. Highly recommended.

The doctor there always seems to have time to listen to your problems and if he thinks that you need to see a specialist, doesn't hesitate to send you to one. All my family see him and have come to the same conclusion that he's the best GP to see.

I switched to this practice as it was close to my house and had good reviews but I could never get through to book an routine appointment. I spent hours on the phone on multiple occasions, there was no automated calling service updating you, a voicemail service or anything of the sort. I had to get my prescriptions fulfilled by ECHO in the end, which it seems required the surgery's approval, hence I haven't given them a 1 star. Luckily I have since moved house so have to switch surgery.

I've tried to call the surgery today. The phone rang out for 30 minutes, without an answering message telling you where you are in the queue, sorry for the delay etc, nothing!

Very frustrating whilst trying to book an appointment. Had to end the call.