Memorial Medical Centre

If I could give them less than 1 star I gladly would. Just spent the last 40 mins on the phone trying to get to reception to make an appointment only to be told they're all gone. At 8:40 in the morning? The staff is highly incompetent as well, I remember about a year ago I called them to have a blood test done to measure hormone levels. When I got the call back with the results (about 3 weeks later BTW) the so called doctor started talking to me about vitamins in my blood and when I asked about thyroid hormones she had no idea what I was on about! Is that really the NHS some people are thanking every day for saving their lives? That's a joke!!!

Took three weeks to get telephone appointment with 'gentleman's (bitting my tongue) to be told oh i don't do anything on a one off high BP. Through toys out pram told horrid little boy exactly what he had to do, got another lady on phone another 3 weeks wait for this, for it all to be sorted. But shock horror Doctor wants to see me in a month no appointments for 9 weeks. Yet I am given pills that need to be adjusted till they work properly. 57 hours on my January Feb March bill redialing and on hold to them. Only thing that works is a furious email attached to care quality commission and in one case ICO as they sent my daughter telephone on a referral.
Absolutely shocking. But there are some excellent persons there if you find one.

There’s a high chance you will quietly pass away whilst on hold trying to make an appointment let alone get one, trying to book vaccinations for a new born, can’t even get through!

Somewhat unimpressed - after trying to call constantly in the 5 minutes the lines were open, at 08:35 I got the voicemail message that all appointments are booked.

How few appointments are available when they can all get booked within 5 minutes?

Unless they have a team of receptionists taking calls, and only a single practitioner actually available for appointments, I'm struggling to see how this is possible.

Appalling service! Fobbed off with call 111/go to walk in/a&e repeatedly.
My 18 month son has seen a gp face to face 3 times since he's been born despite us ending up in a&e and having to receive emergency GP care more often than not
Today son sent home with impetigo- the advice "go to the walk in"
What's the actual point of this practice

Whilst I can't fault the Doctors' advice and expertise, the process to get an appointment with them is absolutely ridiculous. It really does not make any sense to call at 8am to get a telephone appointment back. Even then, I'm spending half an hour to an hour in the morning trying to get past the busy tone for the receptionist to then tell me that the Doctor will call me back. We're never given a time, just a "you will get a private call some time later today." How is it fair that we are only allowed to request an appointment in a very tight window but we cant get an appointment at specific times?? We end up waiting the whole day just for a rushed telephone call from the doctor which really throws you off about your day. Furthermore, I was expecting a call but the doctor did not ring long enough for this to come through, I just received a notification that I missed a call from a private number. To make matters worse, I receive a voicemail from the doctor saying "Hi it's Dr X, just to let you know I called" - no number to call back on, no efforts to try call again - this is ridiculous. The doctors are good but the practise's strategy is extremely poor.

Thank you for calling memorial medical, all of our lines are busy, please try and call back again later. Thank you.

You never get an appointment, I have been calling for weeks. I have also lived here for over 1.5 years and they don't even have my files from previous doctor yet. ATROCIOUS!