Lache Health Centre

I’m a relatively new patient to this surgery and firstly as some of the other reviews have stated - cannot fault both the doctors and nurses at the surgery, all of whom have been incredibly helpful and supportive. However, particular members of the reception team are by far, the most unprofessional, rude and patronising people I’ve ever had the misfortune of speaking too. On multiple occasions my medication that is on repeat prescription has been significantly delayed (weeks without when should be taken daily) due to errors and incomplete requests and actions by these members of the receptionist team. When I have highlighted this to these member's, I was basically then told that the delay was actually my fault and that it’s up to me to sort it out and they “can’t comment on that” and no responsibility taken. During these interactions I was repeatedly spoken over and when I tried to interject to stop that the member just continued to talk over me, then kept saying “alright thanks then bye” before I’d even had a chance to respond to the comment, they then seemed annoyed that I didn't just accept that and let them end the call. Would just like to reiterate this is not applicable to all of the reception team members as others have apologised and attempted to help, sadly that is significantly overshadowed by a team member who seems to think they can do what they like and speak to people like they’re idiots with no repercussions.

If I could give 0 stars I would. I've spent 2 and a half months trying to sort out the registration for myself and my new born son. They through our paper work in the bin (was admitted to by the receptionist as we live on the edge of the catchment area) which resulted in my son not having a GP for the first 6 weeks of his life. No one thought to contact me regarding the paperwork issue and have since been messed around being told different things by Reception. Would not recommend signing up here.

Rubbish experience with lache. Reception staff (not all) becoming quite rude. Sons referral was left in the office for 18 months. Personal issues caused for myself by lack of communication. My daughter has ongoing health issues that aren't being addressed. There is no sense of urgency with the surgery. Feel let down and looking for a new practice.

No complaints about the gp's been very helpful. But the receptionist/s are a disgrace. Don't know how you can be so rude and still have a job. Work signed me off then had one off these jobs worths saying we'll see if you can get a sicknote. Not the first time I've had them trying to make decisions/assumptions that are beyond there role.

Been here for 50 years, always had a first rate service. We are lucky to have such a local facility.

This place is a joke. For simply blood test need waiting about 20 days. I went there last week with knee problem. Male doctor didn't touch my knee and told me about physiotherapy!He didn't want to listen to me at all, because he knew better than I what was wrong with me! Yesterday ambulance toke me to hospital for incredible pain in that knee.

Excellent reception staff and doctors! So helpful and efficient. They don’t get enough credit and appreciation! Thank you!

I am absolutely perplexed by the appalling reviews some people are leaving. Of course I cannot comment on others experience but my own experience has been nothing but positive. From reception staff, doctors and phlebotomist I have nothing but praise and respect. The receptionists phone manners are efficient and friendly. Yes it sometimes takes a long time for the phone to be answered but that is no ones fault it is just a sign of the pressures on the NHS at present. The facility of ring back is very welcome and I have used it successfully. Every single doctor I have had consultations with are excellent. I have had a blood test lately. The nurse was lovely, quick, efficient professional. I am not sure why many people are so dissatisfied. I have personally witnessed the way some patients speak to the receptionists in the waiting room. They are trying to do a job and do not deserve verbal abuse, rude comments and 'attitude'. Despite the problems we are experiencing with the NHS at present we still have a service that other countries are envious of. Have a bit of patience and thank your lucky stars you don't reside in North Korea.