Potters Bar Clinic | Elysium Healthcare

This place should be avoided at all costs! Staff are completely unequipped to deal with the real issues, and lack compassion or care to fulfil their job. Bullied, beaten, teased, manipulative care, constantly telling my loved ones I would be admitted for different lengths of times, constant misinformation. This caused my life to fall apart on the outside and I have been left with a shell of the previous life I had. Also now suffer suspected PTSD from being imprisoned here. Not allowed outside, confined to 4 walls with nothing to do - how can this improve anyone’s mental health? Staff are too busy DOING NOTHING to attend to you or your needs. You’re an inconvenience to them. My relationships fell apart having calls dropped or never made, contact denied due to bruises they didn’t want my family to see. Other patients run rampant with a disgusting night staff who lack care about the job to even control those who have serious mental health issues. I had no form of rehabilitation or therapy despite being promised it. I actually have more issues now than I ever did previously. I could go on, this just scratch’s the surface of the mistreatment and malpractice here. Just please don’t send anyone you care about here.

This was horrible we were abuse and traumatised here I was in the adolescent wards and the staff didn’t care we got given meds to od on by staff and others had dangerous items on them staff abused us and the general ward was dirty and broken. At one point there were live wires and screws hanging out the ceiling which was dangerous and many patients went to a and e because of that. Staff laughed during ng feeds and made rude comments about parenting and were very rude

The staff here are absolutely amazing, especially Ruby Ward. Big thanks to Kenneth, Boniface, Noah, Eric, Isaac and the cool Jamaican guy for helping me with my mental health and the late nights we had together dealing with the stresses together.

Well where do I start. This hospital SHOULD be closed down. It is not safe for any one to be there especially children. My daughter is here for a little while longer and was gonna wait to do this review but it needs to be done now. They Employ people that abuse the system to the point that staff members are sending nudes to young patients. Then there are staff members trying to get patients in a room on their own and when you complain about it, it gets ignored by the top people of the hospital. The young adolescents have complained about certain staff member and when some thing happens its the patients fault. People have escaped due to staff members falling a sleep and leaving their keys about. Major safe guarding issues going on at it this hospital and it needs to be sorted. If you see any good reviews of this place its done by staff members so just ignore it. This hospital is not safe.

Stayed at Potty from 12th July for a few weeks.

Some of the staff were amazing and helped deal with the illegalities and abuse very well. But unfortunately the night that fellow inpatients got abused the CCTV was coincidentally broken which was a shame because had to waste valuable minutes of being allowed the landline (after my mobile got confiscated for recording the abuse but not breaching confidentiality bc no faces or names were in it).

Great showers. Nice view from the Ruby Ward lounge window apart from the blood on the windows which should probably be cleaned but because of the Ruby Ward being the top floor of the block the window cleaners probs can't reach anyway.

Called feds a couple times as staff couldn't be bothered to listen (maybe cultural thing but maybe pure abuse of authority). All in all 3/5 stars has potential (near the capital of England also so if they allowed section 17 leave great places to see) but very clear to be a managerial problem seeing as they don't follow the law of the MHA 1983 amended 2007 which isn't ideal as a private hospital that specialises in acute MH crisis.

Don't plan on returning apart from when the stolen personal items get found bc staff couldn't be arsed to check where they were misplaced and of course the CCTV being broken never helped; also will pop in once the staff who assaulted inpatient gets investigated. Probably just a typical managerial issue but not ideal in hospital (staff too tired to follow protocol and regulations DESPITE applying for the job role just pure laziness and disrespect to be blunt).

Some staff were great and the reason inpatients in the Ruby Ward make it out after the doctors let them be free :) room for improvement but good potential (a bit like every healthcare provider).

A wonderful and caring environment with fantastic staff. I was well looked after and cared for by the lovely staff during my 5 week stay. The ward was clean and felt safe and the food was great too. Thank you guys so much Honestly! You have a wonderful bunch of staff keep up the great work you should be proud. You make a real difference in peoples lives and there recovery. Honestly thank you so much!

This is a truly awful place to be in. Do not send your loved ones here. The staff are uncaring and treat everyone like they don't matter. It made my mental health the worst it has ever been. I was an optional patient but they wouldn't let me out. I had to eat all my meals alone in my room, couldn't open the windows and wasn't allowed outside cos I had no shoes with me.
Then they threatened to section me because I tried to push one of the locked doors. I'm not surprised it was the only place with rooms available, because it is truly awful. Please avoid it for your own safety.

A horrible, horrible place. The staff don’t care and were immensely rude, there is near to no therapy, this was the ‘garden’, it was very disorganised and there’s a lot of things going on here that go against patient safety and confidentiality. Needs to be shut down