ODEON Kingston

Went to see new 'Top Gun: Maverick' movie on 24th July at Screen 15 with recliner seats.

I am a limitless member so had to pay only £4 extra for recliners. I've enjoyed my visit a lot as I had both of them for myself. E5 provides comfortable view of the screen. Pop corn was tasty and crunchy (unlike in Odeon Putney).

The only minus is an AC. But is a big minus in every Odeon. They pump cold air and it is super uncomfortable and extreme. Although I came prepared with an extra sweatshirt I was still cold.

The experience was very cool. Guys working in retail have cool badges with enchanting funny taglines. It's kind of cool.
I had a booking ticket booking issue thus the manager came and helped me with the booking error.

I had a great time at the fantastic screen 15, where you are on comfortable double reclining seats. You have sort of a side table that you can swing next to you.

The reason for not giving 5* is that the bar is not longer open and you can't get your food and drinks served straight to your seats, you have to go to the lobby.

Generally good cinema. Lots of screens and options for viewing, especially for smaller releases or rereleases of older classics. The staff are pretty friendly and helpful. The only issue is sometimes there's lack of care during the screenings, such as lights being left on or things not being focused properly.

Premier seats were spacious and comfortable, however, the temperature in the theatre was way too cold! I had my coat and scarf o by the end of the film!

I don’t like writing negative posts, however, the Odeon in Kingston Cinema 3 was absolutely terrible. We ended up walking out even though we enjoyed the movie itself until we left. There were broken seats, the stairs were falling apart, there was a terrible smell and the seats were just worn out and uncomfortable. The team are very friendly so I would give it high marks for customer service.

Below scores are out of 10

Customer Service   9
Atmosphere   5
Presentation   3
Products   5
Wifi   Yes
Location   10
Parking:    Lots of paid parking available.

Overall   6

Smelly theatres, broken / out of use chairs left like that for months, QI ticket reader never works, support never responds to issues (you have to phone to get anything resolved), great at emailing demands for money, though unable resolve issues with app. when trying to make payments, expect to wait at least half a year plus when owed large sum of money. Overall poor!

Screen 15 with the recliner seats is the one for me, especially if sitting through a mega-film the length of Avatar! Could be a bit cleaner behind the back row of seats but otherwise all was well and worked as expected.